Online Carpets vélemények

Good afternoon, Thank you for taking the time to raise your concerns. We are sorry to hear that the delivery service did not meet your expectations. Our deliveries are a one-person service, and larger items may require assistance. Information about our delivery service is available on our website under the delivery section and is also included in our Terms and Conditions, as well as in dispatch messages. This allows customers to make any necessary arrangements in advance. The inner tubing on the roll is designed to prevent damage and support the carpet during transit. We are disheartened that, on this occasion, it did not provide full protection. When issues like this occur, if the carpet is in its original, unaltered condition, we can offer to collect and replace it or collect and issue a refund. We can see you have been in direct contact regarding this matter. A member of our Customer Care Team will reach out shortly to discuss your concerns further and work with you towards a satisfactory resolution. Kind regards, Jenny Online Carpets