Online Carpets vélemények

Good morning, Thank you for taking the time to review your order experience. We are sorry that this did not meet your expectations. We are disappointed to learn that your carpet arrived in this condition and apologise for any inconvenience caused. We can see that you have been in direct contact with our team, and resolutions were offered, including a replacement. In this instance, we understand that a refund was selected and has since been processed in full. Unfortunately, we are unable to offer a two-person delivery service. For heavier items, assistance may be required at the point of delivery. This information is available on our website under Delivery Information and is also outlined in our Terms and Conditions of Sale, which are available to review prior to placing an order. We also include this information in our dispatch email ahead of the delivery taking place. We are always looking for ways to improve our service, and your feedback is valuable in helping us review our delivery processes. We have also passed the details of your experience to our Customer Care Team for further consideration. Kind regards, Jenny Online Carpets