When I emailed Mundy midcruise with issues, my email was just forwarded to Regent. Mundy did not try to understand or help, except by forwarding my email.
Mundy Cruising
Mundy Cruising
10 years ago
Many thanks for responding to our feedback email and also for your time earlier today. I am sorry that you feel we did not try to understand or help with your mid cruise issues.
When we received your email we immediately contacted Regent in the UK to find out if they had any further information on the situation, and if so, what action would be taken. They advised at this stage that everything would be handled on-board and they were unable to give us any update.
We then put this in writing to Regent and requested that they escalate the complaint to their Head Office. We have since spoken to the cruise line to find out if they have any further news for you. Regent UK have been advised how to proceed with the situation and you will be hearing from them very soon with their offer of compensation. If you would like to discuss this further please do call on 020 7399 7670 and I can pass on any further comments you may have to the cruise line.
Best regards Sharon
Megbízható vevő
10 years ago
Apologies to Mundy. I wrote my comments before I spoke to Mundy today. Before that, we were forwarded an email that Regent UK sent to Mundy. As nothing further was received, I didn't realise that Sharon from Mundy was on our case. I now understand that Sharon has been trying to follow up
with Regent and I appreciate all of Mundy's assistance.
Vélemények a termékekről
Megbízható vevő
10 years ago
Commented earlier
Vásárlás dátuma: 03/02/2016
0
Megosztás
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Feefo által hitelesített
10 years ago
Usual excellent service
Vélemények a termékekről
Vásárlás dátuma: 25/01/2016
0
Megosztás
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Feefo által hitelesített
10 years ago
Personal service with attention to detail. Excellent customer care.
I found the booking service excellent & Sharon was able to get me a good deal & a decent cabin on the Minerva. However I prefered the Aegean Odyssey which I had previously sailed on as a ship.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.