Sorry maybe my previous description should've been in this box as nothing against Zac in particular
Jez Hall
Mower Magic Ltd
2 months ago
The service was not a "Bad Service" and we politely ask you to remove the name from the review.
Megbízható vevő
2 months ago
Have you ever heard the expression 'the customer is always right'? Maybe your customer service takes you down another point! You've asked for a review, I've given you an honest review - how I feel about the service. The name was in the title of the question hence used it in my answer as I didn't want it to reflect negatively on him.
Vélemények a termékekről
Jez Hall
Mower Magic Ltd
2 months ago
We are disappointed that you have decided to publicly vent like this - the machine came in for a repair and joined the queue of machine that we have to repair. The process is straightforward and we work on each machine in turn. With a warranty repair we have to submit details to the manufacturer - in China - and await their authorisation for the repair at no cost to you. All this takes time and we simply do not have the resource to keep updating when there is no update to make. A few days in our workshop following a well trodden procedure does not equate to "a bit of a nightmare". You do not have to "follow up on everything", you just need to be patient and wait for the repair to naturally come to a conclusion. Please note, You are free to go where ever you want for your robot repairs, and we do not agree that you are using our workers names in your "reviews".
Megbízható vevő
2 months ago
Am I supposed to feel sorry for you?
Jez Hall
Mower Magic Ltd
2 months ago
3 stars.
Vásárlás dátuma: 06/07/2026
0
Megosztás
AO
Alan Officer
Feefo által hitelesített
2 months ago
Mit mondott Alan Officer Mower Magic Ltd kereskedőről:
Very Poor customer service. I feel it to be "Well we have your money now so who cares"
Jez Hall
Mower Magic Ltd
2 months ago
We are disappointed to receive this. We interacted with you on several occasions, and it was frustrating for all sides that promised stock from Stiga failed to come on time. Never was never any notion of not caring. We reached out to the supplier (Stiga) to try and get this issue resolved.
Vélemények a termékekről
Jez Hall
Mower Magic Ltd
2 months ago
Not quite true- you emailed us on Thursday, July 2, 2026 at 3:22 PM and we replied at 3:38pm so just a few minutes later. As previously stated we did not stock the machine you ordered and Stiga made several promises of delivery that fell through so there wasn't much we could do. Please note we offered you a full refund that was declined.
Vásárlás dátuma: 26/06/2026
0
Megosztás
Megbízható vevő
Feefo által hitelesített
2 months ago
Fast efficient and easy
Vásárlás dátuma: 20/07/2026
0
Megosztás
RS
RICK STEVENS
Feefo által hitelesített
GBR
2 months ago
Mit mondott RICK STEVENS Mower Magic Ltd kereskedőről:
Mower Magic is a family run business, where customer care is the main priority. We can give our customers the whole package, from the moment you think you like the look of a product, right through to the after sales service. . Also see our sister site,
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
Mower Magic is a family run business, where customer care is the main priority. We can give our customers the whole package, from the moment you think you like the look of a product, right through to the after sales service. . Also see our sister site,