Moss vélemények

We can only apologise for not replying to your email. It appears that we did not receive the email. It was either caused by a system error, or emails sent from your email address are not accepted by our system. We aim to respond to all emails within 2 working days, and most enquiries receive a response the same day. Thank you for your feedback. Kind regards Moss Online Customer Care

Thank you for discussing this matter with us after leaving this feedback. We can only apologise again for the errors on our part and were sincerely sorry to have let you down on this occasion. Moss aims to offer the best shopping experience whether customers are shopping online or in one of our stores. All orders placed before 4PM are usually dispatched on the same day and we have an excellent record in this regard. All emails are answered within 2 working days, with most enquiries receiving an answer the same day. Unfortunately as we came to confirm, emails from the email address you used are not accepted by our emails system. We did not receive your email enquiries. We understand the disappointment and inconvenience these errors have caused and thank you for bringing these to our attention. Thank you for taking the time to write this feedback and we hope you continue to shop with Moss, instore and online. Kind regards Moss Online Customer Care