Already emailed a complaint about wrong shirt delivered,not received a reply.very poor service. Shirt was required for a wedding urgently off to marks to buy another one.
Moss Bros
Moss
12 years ago
We do apologise for not replying to your enquiry. Email enquiries must be answered within 2 working days, and most enquiries receive an answer the same day. This should not have occurred.
We hope that you have found the free returns services via collectplus or instore easy to use.
We’ll take your feedback on board for the future so thank you for taking the time to write to us.
Kind regards
Moss Online Customer Care
We are sincerely sorry to read you were not entirely satisfied with your purchase. The shirt is 100% cotton. We are looking into this matter and will update the information on the website if necessary. We hope you have found the free returns service easy to use. Thank you for taking the time to write this feedback.
Kind regards
Moss Online Customer Care
The delivery service is fairly inflexible - requiring someone to be in to sign for delivery and only offering a few dates. Delivery is always a problem with online shopping - maybe one day businesses...
Összes olvasása
Moss Bros
Moss
12 years ago
We do offer a weekend delivery option and hope to be able to offer an evening delivery option in the near future.
Customers can add special delivery instructions for the driver when placing an order on the website, i.e. request for the parcel to be left in the porch, with neighbours, in a bin outside, etc.
We’ll take your feedback on board for the future so thank you for taking the time to write it.
Kind regards
Moss Online Customer Care
initially called in the shop at bridgend mcarthur glen. tried on a 34 waist and very tight. looked inside and saw it was 32. the gentleman who served me stated it was defnietely a 34. tried on 36 and...
Összes olvasása
Moss Bros
Moss
12 years ago
We sincerely apologise for the store error, it shouldn’t have happened. We hope you were happy with the online ordering process. We will pass your feedback accordingly to help us improve for the future.
Kind regards
Moss Online Customer Care
A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.