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Mazda Insurance & Accident Aftercare vélemények | https://www.feefo.com/reviews/mazda-insurance ügyfélszolgálati vélemények | Feefo

Mind a(z) 867 vélemény megjelenítése

Anne

Feefo által hitelesített

Bristol

8 years ago

Mit mondott Anne Mazda Insurance & Accident Aftercare kereskedőről:

So impressed with the service I received. From my initial call to the claims handler and then the continuity of dealing with a particular person or team. Kept in the loop throughout. All the staff I...

Olvasson erről többet

Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

Thank you for your 5-star review. We’re very pleased to hear that you were so happy with the service you received. If we can help further please don’t hesitate to ask.

Dorothy

Feefo által hitelesített

8 years ago

Mit mondott Dorothy Mazda Insurance & Accident Aftercare kereskedőről:

Was kept informed

Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

Many thanks for taking the time to review your experience with us. We’re delighted to read how pleased you were with the 5-star rated service you received. If there is anything else we can help with please do not hesitate to ask.

Ian

Feefo által hitelesített

8 years ago

Mit mondott Ian Mazda Insurance & Accident Aftercare kereskedőről:

What's not to like about it

I made one phone call and they did the rest, they picked up my car and left a courtesy car of a similar type, brought my car back good as new, also they kept me updated on the progress of the repair...

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Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

Many thanks for your 5-star review. We’re delighted by how pleased you were with the service you received. If there is anything else we can help with please do not hesitate to ask.

Tomasz

Feefo által hitelesített

Birmingham

8 years ago

Mit mondott Tomasz Mazda Insurance & Accident Aftercare kereskedőről:

I wil never ever use Mazda Accident aftercare or kindertons again.

For first There is no such thing like Mazda Accident aftercare cause service is done by kindertons. Opinions about Kidertons can be found on the internet. I regret I used Mazda Accident...

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Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

Many thanks for your feedback. We are very sorry that you weren’t happy with the service you received. We have passed your comments onto our customer experience team who will contact you to discuss this further.

Jon

Feefo által hitelesített

8 years ago

Mit mondott Jon Mazda Insurance & Accident Aftercare kereskedőről:

Unfortunately not a very accommodating service

My experience was not satisfactory due to a lack of attention with regards to my replacement vehicle requirements and a lack of delivery options. I was advised to pick up my courtesy hire vehicle...

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Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

Many thanks for your helpful feedback. We are very sorry that the collection/delivery of your courtesy hire vehicle was not carried out properly and I have passed your feedback onto our customer experience team. This is not our usual standard of service and we very much appreciate you bringing this to our attention in order to help us continually improve our service.

Ian Skelly

Feefo által hitelesített

Thatcham,Berkshire.

8 years ago

Mit mondott Ian Skelly Mazda Insurance & Accident Aftercare kereskedőről:

Absolutely brilliant service from start to finish.Thank you.

Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

Megbízható vevő

Feefo által hitelesített

8 years ago

Immediate follow up and liaison with 3rd Parties insurance good, achieved an as new repair with a Mazda authorised body shop. Trouble free management of my no fault accident situation. Only...

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Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

Many thanks for taking the time to review your experience with us. We can only apologise that on this occasion we were unable to provide a like for like vehicle. We do try to do so where and when we can, but this is not always possible. Where we are unable to, we provide a vehicle of a similar size to ensure it is convenient for the customer. We are pleased that you were happy with the overall service.

Megbízható vevő

Feefo által hitelesített

8 years ago

Poor

Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

We're sorry to hear that you weren't happy with the service you received. We have passed your comments onto our customer experience team who will be in contact with you to discuss this further.

Megbízható vevő

Feefo által hitelesített

8 years ago

See above

Helped me with getting my car repaired after accident , not insured with Mazda.

Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

Many thanks for your positive feedback. If there is anything we can help with further, please don’t hesitate to ask.

Katie

Feefo által hitelesített

8 years ago

Mit mondott Katie Mazda Insurance & Accident Aftercare kereskedőről:

Mixed service depending on case handler; Clare was outstanding,Neil was not

The first case handler I dealt with was excellent (Clare). She was communicative and remained in touch throughout. However, when my cases transferred to Neil, I received a lower level of service. He...

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Anwen L

Mazda Insurance & Accident Aftercare

8 years ago

Many thanks for your feedback. We have passed your comments onto the claim handling team and they will contact you to discuss this further. This is not our normal level of service and it is always helpful when we are provided with feedback so we can continually improve our service.

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