Jan Forster Estates vélemények

Hello, thank you for leaving us such glowing feedback. We really appreciate the comments made. On behalf of Helen and Amy a massive thank you again for the kind comments made about them. We are more than happy to help anytime and we wish you all the best for the future. 

Hi Rachel, thank you so much for the kind feedback. It is great to hear that your experience with us was overall a positive one!

Hello, thank you for taking the time to leave us a kind review. We are pleased to hear that the service you received from us was able to make your experience overall a positive one. 

Hi Lesley, I'm glad to hear that your overall experience was positive. We've found that we can offer the best possible customer service by having a team of experienced Property Portfolio Administrators working out of our central Property Management Centre. I'm sorry to hear that you felt this meant you lost your local contact, however you can still liaise with your local branch if that's easier for you. I hope we can work with you again in the future!

Hello, thank you for the kind words that have been left. On behalf of Sharon thank you for the lovely comments and we are so glad that you received the most professional help from our staff that made your experience with us overall a positive one!

Hi Jane, huge thank you for leaving us such a lovely review. We are joyed to hear that your experience with us was overall a positive one. 

Hi Andrew, thank you so much for such kind feedback, we are glad your experience with us was so positive. 

Hi, we are pleased to hear that you were dealt with in the most professional manor here at Jan Forster. Thank you for leaving the kind feedback and we are pleased you had a positive experience with us. 

Hi Faye, first of all thank you for taking the time to leave such a kind review. On behalf of Amy and all of the staff at Jan Forster we would again like to say thank you for the lovely words. 

Dear tenant, thank you very much for your feedback. 

We at Jan Forster Estates Jan Forster Estates value all feedback whether good or bad as this allows for any downfalls that may arise in our customer service levels to be addressed and corrected. I have had a look through the notes on file and can see that a contractor was authorised by your landlord on the 11th July as she had been on holiday with no access to e-mails to clean the carpets prior to your move in. Unfortunately the contractor did not realise that you were taking possession of the property on the 13th July and booked this job to be completed the following week. As soon as we were informed that this hadn’t been carried out, our contractor re-arranged his diary and the cleaning was carried out on the morning of the 14th July which was the day after move in. We apologise for this oversight and understand that this should have been actioned with more urgency. With regards to the other maintenance issues raised which included the toilet roll holder and the bath panel, I can confirm that we have sent your landlord a quote to carry out these works. We cannot arrange for any works to be completed at a property without the landlord’s prior consent, we are actively chasing for this authorisation and I’m sure that this will be rectified in the near future.  Both Lucy and our maintenance department will continue to chase your landlord for authorisation and will be in touch as soon as we have received a response.  Again, please accept our sincere apologies that you feel that the level of service has failed in this instance. 

If we can be of any further assistance, please don’t hesitate to contact us. 

Kind regards

Joanne Graham

Hi, thank you for leaving feedback for us. We are pleased to hear that your experience with us was overall a positive one.