Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the Travel Director great throughout much of the tour, and that you appreciated her efforts during your journey.
However, we are very sorry to learn that your experience was affected in the final days. We understand how disappointing it must have been to feel that gratuities were being overly emphasised, and that you were being encouraged to rate the tour in a particular way. This is certainly not the professional standard we strive to uphold, and we sincerely apologise for any discomfort caused. Our intention is always to ensure guests feel relaxed and well supported throughout their holiday never pressured.
We’re also sorry to hear that the tour felt rushed at times. We know how important it is to be able to fully enjoy and absorb each destination without feeling hurried, and we apologise if the pacing detracted from your overall experience.
Please rest assured that your comments will be shared with our team, as we are committed to improving all aspects of our service based on guest feedback.
Thank you once again for travelling with us. We hope to have the opportunity to welcome you back in the future and provide a more balanced and enjoyable experience from start to finish.