Thanks for taking the time to leave a table tennis table review. It's great to hear that you were pleased with the service you received and the quality of product. Enjoy!
Abi
I received excellent service from HLD. Ordering on their website was straight forward and easy and I had a phone call from the suppliers to arrange delivery within a short space of time. Delivery was...
Olvasson erről többet
Home Leisure Direct
Home Leisure Direct
11 years ago
Thanks for leaving a table tennis table review for your new Butterfly Fitness table. It's great to hear that you were pleased with the service and like your new table tennis table. Please let us know if we can help any further, otherwise enjoy playing!
Abi
The ordering was quick and easy, however I was told that it would take about 5 weeks to deliver and I would be contacted prior to delivery. This did not happen and it arrived on the door step without...
Olvasson erről többet
Home Leisure Direct
Home Leisure Direct
11 years ago
Thank you for leaving some feedback for us. It's great to hear that you are so pleased with your new pool table and are even thinking about a jukebox!
I'm sorry to hear that you had a problem with the delivery, we contact all of our customers ahead of delivery to make sure these bulky items are delivered at a convenient time, so this issue is very unusual. Thank you for informing us of this and I will pass this onto our delivery team to make sure it doesn't happen again.
We hope you enjoy your new pool table and please let us know if you need anything further.
Abi
It's clear that the majority of people have a great experience with HLD. I'm just one of the unlucky ones. My accessories arrived extremely late (and I mean weeks instead of days) despite my calling...
Olvasson erről többet
Home Leisure Direct
Home Leisure Direct
11 years ago
Thanks for taking the time to leave some feedback for us. I'm sorry to hear about the problem with accessories. We made the order with the manufacturer to ship them directly to you, but they didn't inform us that the item wasn't in stock until it was chased. Apologies once more for this, and rest assured your feedback has been taken into account and also passed on to the manufacturer.
Please let us know if we can help further.
Abi
I really wish I could be more complimentary, but for a company that supposedly prides itself on customer service, I'm amazed at the lack of communication. If dealing with HLD has taught me anything...
Olvasson erről többet
Home Leisure Direct
Home Leisure Direct
11 years ago
Thanks for leaving some feedback for us. I'm sorry to hear that you weren't happy with the service you received. I'm glad to hear you are happy with the product in the end and that you enjoyed your visit to our showroom.
We have these tables on display in the showroom so you can try them out for yourself to make sure you are happy before you buy, but we have passed your feedback onto the manufacturer regarding design of the table. We're glad to hear you found a solution that you are happy with - lots of our customers fit foam in the pockets of their pool tables to deaden the noise, this is not something the manufacturer have done in the past as the extra cost involved would be passed on to the customer.
You initially ordered a different model of table and requested to change your order, which we wouldn't usually do, but to honour our customer service policy we did this to ensure you get the best table for your needs. The estimated delivery on this type of pool table is 4-6 weeks, so when the order change is factored in, the table was within the estimated time frame.
I'm sorry to hear about the problem with accessories. We made the order with the manufacturer to ship them directly to you, but they didn't inform us that the item wasn't in stock until it was chased. Apologies once more for this, and rest assured your feedback has been taken into account and also passed on to the manufacturer.
We hope that you continue to enjoy your pool table and please get in touch if you require any further assistance.
Abi
Thanks for leaving us some feedback. It's great to hear that you found the ordering process easy. The nature of this table is that the two sides simply push together, joined by the net, making it easy to install and take apart. As long as you have it on a flat surface, ideally on top of a pool table, it should work as designed. If you need any more assistance, please get in touch and our team will be happy to help.
Abi
Thanks for taking the time to leave some feedback for us. It's great to hear that you were happy with the service and the table tennis table. I'm sorry to hear that you had a problem with the net. Please can you e-mail us a photo of the damaged part to sales@homeleisuredirect.com and we will be happy to send you out a replacement part straight away. Please get in touch if you need any further assistance. Many thanks.
Abi
Could have been clearer about assembly or not by delivery people. I thought it was being assembled for me.
Home Leisure Direct
Home Leisure Direct
11 years ago
Thanks for leaving us some feedback. I'm sorry to hear there was some confusion over the assembly, there is an extra charge for this service available at the point of sale. I'm glad to hear that you're happy with the quality of your new Cornilleau table tennis table now it is up. We hope you enjoy it!
Abi
Everyone I spoke to was friendly and helpful. The pool table was ready right at the end of the originally proposed timeframe so it's a bit of a wait
Home Leisure Direct
Home Leisure Direct
11 years ago
Thanks for taking the time to leave a pool table review. It's great to hear that you are so happy with the quality of it and how it plays. We hope you continue to enjoy it and please let us know if we can help you any further.
Abi
Thanks for taking the time to leave some feedback. It's great to hear that you are happy with your new pool table. I'm sorry to hear you had trouble with the receipt, you should have received an e-mail confirmation which acts as your receipt. If you're still struggling to receive this, please get in touch with our sales team who will be happy to help. We hope you enjoy the table!
Abi
Home Leisure Direct specialise in supplying luxury games room products, such as pool tables, jukeboxes and table tennis tables. Our expert team provide award winning customer service. Visit our showrooms to view a huge range of products in person.
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
Home Leisure Direct specialise in supplying luxury games room products, such as pool tables, jukeboxes and table tennis tables. Our expert team provide award winning customer service. Visit our showrooms to view a huge range of products in person.