Nice, friendly and helpful customer service.
I'm happy and would be with Holiday Gem again
Review Team
Holiday Gems
4 years ago
We would be delighted to help you plan many more holidays. Thank you for your positive feedback.
0
Megosztás
Megbízható vevő
Feefo által hitelesített
4 years ago
Great service
Very good service and friendly staff. I would recommend this company
Review Team
Holiday Gems
4 years ago
We appreciate the time taken to share your positive comments. Thank you
0
Megosztás
MT
Miss Jade Tait
Feefo által hitelesített
4 years ago
Mit mondott Miss Jade Tait Holiday Gems kereskedőről:
Customer service
Customer service was fantastic I even had a call from Paul to go through my booking and he informed me that I could make my holiday cheaper!! Fantastic not all about the money for these guys! We...
Olvasson erről többet
Review Team
Holiday Gems
4 years ago
Paul will always endeavour to provide the best deal and service. Thank you for sharing your positive feedback, Jade.
0
Megosztás
MS
Mr Mark Salvage
Feefo által hitelesített
4 years ago
Mit mondott Mr Mark Salvage Holiday Gems kereskedőről:
Great service from a very helpful young lady named tilly will definitely use you again
Review Team
Holiday Gems
4 years ago
we know that Lily will appreciate the time taken to post your positive comments. Thank yo, Mark
0
Megosztás
Megbízható vevő
Feefo által hitelesített
4 years ago
Brilliant pleasant guy
Review Team
Holiday Gems
4 years ago
We are delighted that the service exceeded your expectations. Thank you for taking the time to post your positive review
0
Megosztás
MJ
Mr Thomas Jones
Feefo által hitelesített
Liverpool
4 years ago
Mit mondott Mr Thomas Jones Holiday Gems kereskedőről:
Easy to book
Booking was easy with a phone call to confirm the booking A+ and ask me if I needed help with the booking
Review Team
Holiday Gems
4 years ago
Thank you for the positive feedback, Thomas. It is always appreciated.
0
Megosztás
Megbízható vevő
Feefo által hitelesített
4 years ago
they have kept in touch with us but we would appreciate more iinfo with regards to hotel accommodation.
Review Team
Holiday Gems
4 years ago
Thank you for your feedback. We are unsure what details are required but would recommend that you call or email our Custome Service team for any specifics required.
0
Megosztás
MS
Mr Thomas Smith
Feefo által hitelesített
4 years ago
Mit mondott Mr Thomas Smith Holiday Gems kereskedőről:
Still awaiting refund
Still waiting my refund 7 days on from when my trip was cancelled by you leaving me to have to rebook with the hotel direct the night before I travelled.
Review Team
Holiday Gems
4 years ago
We sincerely apologise for the system issue which resulted in such inconvenience. Unfortunately, the public holidays did impact on the refund process and timeframes and we have asked that this is given prompt attention. We do hope that you were able to enjoy the holiday despite the issue raised and thank you for your patience and co-operation.
MS
Mr Thomas Smith
4 years ago
Thank you for replying, can you please however commit to an actual timeframe for my refund instead of ambiguous non-committal responses. It’s been 9 working days.
Review Team
Holiday Gems
4 years ago
as the social media team, Mr Smith, we have no access to the accounting procedure. However, we have been advised that this will show in the original card account within 5 working days. Thank you again for your ongoing patience.
MS
Mr Thomas Smith
4 years ago
Thank you, so should be by Friday 14th.
Many thanks.
0
Megosztás
CM
Cynthia Moore
Feefo által hitelesített
Helston Cornwall
4 years ago
Mit mondott Cynthia Moore Holiday Gems kereskedőről:
Good service and hotel, and other facilities I booked with them were Great
Hotel I' was in on Kos was closing after 6 days.The provider allocated another hotel above my grade No extra costs incurred. Well satisfied with service and facilities provided. ,
Review Team
Holiday Gems
4 years ago
We are delighted that you accepted the upgraded hotel and we so appreciate the time taken to post such positive comments.
0
Megosztás
MW
Mrs Julie Wilson
Feefo által hitelesített
Cumbria
4 years ago
Mit mondott Mrs Julie Wilson Holiday Gems kereskedőről:
Holiday booking
Have used your service before and found the booking process very easy and good value for money. However the only fault this time was the on line price did not compare with the live price on...
Olvasson erről többet
Review Team
Holiday Gems
4 years ago
Thank you, Julie, for the positive feedback and we are most disappointed that in this instance we could not honour the online pricing. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We thank you for proceeding with the booking and trust that you will have an amazing holiday.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
