They did NOT give us the seats we paid for! We paid for 1G 3G 5G, which were on the aisle center and they gave us terrible seats on the far side, against the wall in 25G 27G 29G. This was a bait and...
Hello! We are very sorry to hear this. Due to high volumes, we tend to take a little longer to tend to everyone's requests. Rest assured, we are staffing rapidly and we hope that we can achieve faster response rates as soon as possible.
Thank you so much for taking the time to leave us a review. We hope to see you soon and give you the hassle free, spectacular experience that you rightfully deserve.
Have a great day!
Vásárlás dátuma: 04/02/2018
0
Megosztás
Megbízható vevő
8 years ago
I felt like I was misled when purchased tickets stating skip the line but still had to stand in lit for over an hour then be told through your rep it was actually skip the ticket line BUT had to...
Olvasson erről többet
Customer Successs
Headout
8 years ago
Hello!
We sincerely apologize for the delay in getting with your skip the line tickets. The longest we have heard from any other customer has been 30-45 minutes which 99 out of 100 times compares favorably with 3-4 hour long regular queue to buy the tickets on site. However, your wait time is more than usual and we shall to bring this to the attention of the management of the Empire State Building, to avoid such inconveniences to our future customers.
Thanks a lot for your review and bringing this to our attention. Once again please accept our sincere apologies for the inconvenience caused to you.
We hope to see you again.
Have a great day!
Vélemények a termékekről
Customer Successs
Headout
8 years ago
Hello!
We sincerely apologize for the delay in getting with your skip the line tickets. The longest we have heard from any other customer has been 30-45 minutes which 99 out of 100 times compares favorably with 3-4 hour long regular queue to buy the tickets on site. However, your wait time is more than usual and we shall to bring this to the attention of the management of the Empire State Building, to avoid such inconveniences to our future customers. Thanks a lot for your review and bringing this to our attention. Once again please accept our sincere apologies for the inconvenience caused to you.We hope to see you again.
Have a great day!
Vásárlás dátuma: 25/03/2018
0
Megosztás
VU
Valued User
8 years ago
Mit mondott Valued User Headout kereskedőről:
1.5 hour wait even after "skip the line" pass bought. Better to buy direct from catacombs website
Vásárlás dátuma: 27/03/2018
0
Megosztás
VU
Valued User
8 years ago
Mit mondott Valued User Headout kereskedőről:
I literally tried to cancel this 2 minutes after clicking yes.
Live chat has been offline.
Sent several emails to support and did not get any replies.
And now, seeing this feedback request??
Please...
I booked my tickets before understanding how I would get the tickets in hand. I was uncomfortable with the pick up at first and tried to call and email for more information but couldn't reach anyone...
Emailed me to let me know they were arriving shortly with our tickets, also came up with idea of having our picture taken in front of venue. Real nice lady and great service!
Vélemények a termékekről
Vásárlás dátuma: 07/03/2018
0
Megosztás
VU
Valued User
8 years ago
Mit mondott Valued User Headout kereskedőről:
Good deal, easy to find our host to get tickets before the show! Highly recommend!
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.