Mit mondott william miller, Mr. Happy Kombucha kereskedőről:
Fast delivery, well packed and as described.
Vélemények a termékekről
Vásárlás dátuma: 23/01/2020
0
Megosztás
DH
debbie hill
Feefo által hitelesített
6 years ago
Mit mondott debbie hill Happy Kombucha kereskedőről:
I bought a salt lamp, I had a small problem with the product emailed Kombucha, they apologized and sent out a replacement that evening I got it the next day, it was perfect, excellent company would...
Olvasson erről többet
Vélemények a termékekről
Vásárlás dátuma: 31/01/2020
0
Megosztás
JR
Joan Ransley
Feefo által hitelesített
6 years ago
Mit mondott Joan Ransley Happy Kombucha kereskedőről:
The Kombucha SCOBY was delivered on time with clear instructions on how to make Kombucha. I am now making my second batch and I am delighted with the results. I flavour my Kombucha with fresh ginger...
Olvasson erről többet
Vélemények a termékekről
Vásárlás dátuma: 22/01/2020
0
Megosztás
AJ
Alec Jackson
Feefo által hitelesített
6 years ago
Mit mondott Alec Jackson Happy Kombucha kereskedőről:
Product, good, service,good, backup - information excellent.
Vélemények a termékekről
Vásárlás dátuma: 31/01/2020
0
Megosztás
KB
Ken Baker
Feefo által hitelesített
6 years ago
Mit mondott Ken Baker Happy Kombucha kereskedőről:
Ordered a large Kilner jar which arrived chipped (not from transport, very well packed).
Sent a nice email raising this with Happy Kombucha, a week later a reply apologising for not responding and...
Olvasson erről többet
Marcus
Happy Kombucha
6 years ago
Please accept our apologies for a delay in replying to your emails. We have been incredibly busy both with orders and emails and we are working as hard as we can to reply as quickly as we can but i do accept that we are not as quick as we would like at the moment and we apologise for that.
We also apologise if your order arrived damaged, a full refund has been issued and apologies for the delay in dealing with this.
SL
simon lang
6 years ago
Ok, accepted but, not to be churlish, I am still stuck with the £5 postage so not a full refund but hey ho, at least you respond to social media pressure, if not emails 😀
Vélemények a termékekről
Marcus
Happy Kombucha
6 years ago
We have been incredibly busy due to the recent media coverage of Kombucha and we can only apologies that this matter was not dealt with as swiftly as we would have liked. If customers could be patient we are working as hard as we can to reply to all communications as quickly as we can.
Our customer service team can be called on 01323 730091 if your enquiry is urgent.
Vásárlás dátuma: 21/01/2020
0
Megosztás
KB
KAREN BOWMAN
Feefo által hitelesített
6 years ago
Mit mondott KAREN BOWMAN Happy Kombucha kereskedőről:
Still waiting for Scoby. When chased as only received half order was told would send out Scoby that day with 24 hour delivery, so would get next day.
Still waiting, been advised coming tomorrow now....
Olvasson erről többet
Marcus
Happy Kombucha
6 years ago
We are so sorry that we made an error on your order, we did apologise by email and we did dispatch a replacement for the missing item as soon as we were made aware of the issue but we are very sorry that it occurred in the first place. We pack everything by hand but sometimes us humans can make mistakes. I can only apologise if Royal Mail were delayed in delivering the replacement, we did dispatch it when we promised, but i can see it did take them two days to deliver from the tracking. Again i can only apologise.
We have had unprecedented numbers of orders recently so we are not as quick at replying to emails as we would normally like but we have responded to your emails.
Apologies again for the error in the first place.
KB
KAREN BOWMAN
6 years ago
I am sorry to reply, but I have not received any emails, I have checked my junk mail. Royal Mail advised me when they received the package, you didn't advise when you had sent it, like you did the actual order. Please do not make me out to be a liar! A mistake was made, I didn't like how it was dealt with. We can't get it right all the time!
Marcus
Happy Kombucha
6 years ago
I can only apologise, the shipping notifications are automated and are triggered by scans by Royal Mail, the system is showing an email sent to confirm the order, confirming shipping, and a text message was sent to confirm that we had issued your refund. If one was not sent when we shipped the scoby it may have been a technical issue i do not know, i can only see a footprint on the system that shows an email was triggered and sent. So if that one was not sent then apologies for that too. Again i can only apologise we are working as hard as we can and as fast as we can to get all orders dispatched as quickly as we can.
KB
KAREN BOWMAN
6 years ago
Vásárlás dátuma: 22/01/2020
0
Megosztás
SP
Stephen Pace
Feefo által hitelesített
6 years ago
Mit mondott Stephen Pace Happy Kombucha kereskedőről:
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
