Gray Line Iceland vélemények

We understand how disappointing it must have been to miss out on seeing the Northern Lights, especially since it’s such a highlight for visitors to Iceland. While weather conditions are unpredictable and out of our control, we recognize that our refund policy may not align with everyone’s expectations. Your feedback is valuable, and we appreciate you sharing your perspective. We will take this into account as we continuously review and improve our services. regards, Gray Line Team

We’re sorry to hear about your experience and the frustration with the additional charges. It’s disappointing that you didn’t receive a timely response to rectify the issue, and we understand how that could have been avoided with better communication. We also regret that your in-person experience wasn’t as welcoming as it should have been. Your feedback is valuable, and we’ll work on improving both our customer service and response times.