Hogyan gyűjtjük a Feefo véleményeket?

A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.

Ki írhat Feefo véleményt?

Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.

Hogyan ellenőrizzük a véleményeket?

A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.

Hogyan kezeljük a hamis véleményeket?

A Feefo megakadályozza, hogy a személyek hamis véleményeket írjanak, mivel csak ellenőrzött vásárlókat kérünk fel rá, hogy visszajelzést adjanak.

Gateway2Lease vélemények | {{merchantUrl}} ügyfélszolgálati vélemények | Feefo

Mind a(z) 2,420 vélemény megjelenítése

Terrence

Feefo által hitelesített

Sunderland

8 years ago

Mit mondott Terrence Gateway2Lease kereskedőről:

Second car from this company, another great service, Very helpful and friendly staff from quote to delivery.

Charles

Feefo által hitelesített

8 years ago

Mit mondott Charles Gateway2Lease kereskedőről:

Excellent customer service from a very friendly, professional team!

Leo

Feefo által hitelesített

8 years ago

Mit mondott Leo Gateway2Lease kereskedőről:

Hostile customer service, poor performance all round.

Service was poor, unhelpful, unfriendly and actually hostile at points. There are loads of good lease companies out there, I suggest you use another one. car/vanleasespecialoffers.co.uk are actually...

Olvasson erről többet

Rob

Gateway2Lease

8 years ago

Hi Leo, thanks for taking the time to give us feedback even though you have had a negative experience. As as Director of the company I focus a lot of my time on both the positive and negative feedback we receive to improve our business. I have personally reviewed your order in detail, importantly I can see you are very happy with your vehicle as you have rated it 5 stars from a product point of view. On the negative side you are clearly unhappy and frustrated with the service level that we have provided post the sales being made and order placed with the dealer. When I have looked into this further the issue was indeed on the supply side of things on this occasion as the order has been placed for the correct pickup with the correct type of cover at the rear. That said I can see that we could have communicated with you better to rectify the issues even though we did instruct the dealership to resolve the issue for you as a priority. I have also noted that you were very happy with the dealerships service and this is a big positive as this is an important part of our customer journey on every single order. To conclude, I am sorry that you have been left so unhappy with the service provided on this occasion, please rest assured that this will be discussed within our team with the view to making improvements. Best Regards, Gateway2Lease.

Tim

Feefo által hitelesített

Leeds

8 years ago

Mit mondott Tim Gateway2Lease kereskedőről:

Cracking service. Cracking team. Cracking car.

Ease of use. By far the best deals (I did a lot of research), non pushy staff. I was kept up to date. Online service was excellent. All my questions were dealt with promptly. Would highly recommend.

Jonathan

Feefo által hitelesített

8 years ago

Mit mondott Jonathan Gateway2Lease kereskedőről:

Brilliant, really good price and very very good service

Christopher

Feefo által hitelesített

8 years ago

Mit mondott Christopher Gateway2Lease kereskedőről:

I felt I had to chase for information occasionally. Disappointed with delivery delays. Staff helpful when contacted

Hina

Feefo által hitelesített

8 years ago

Mit mondott Hina Gateway2Lease kereskedőről:

I would recommend to anyone

As a regular customer I wouldn't accept any less than 5 stars! A great company to deal with.

Nicholas

Feefo által hitelesített

8 years ago

Mit mondott Nicholas Gateway2Lease kereskedőről:

Everything went smoothly and was always kept up to date

Excellent

Rob

Gateway2Lease

8 years ago

Hi Nicholas, thanks on behalf of our team for your positive comments. Warm Regards, G2L

Margaret

Feefo által hitelesített

Morpeth, Northumberland

8 years ago

Mit mondott Margaret Gateway2Lease kereskedőről:

Over promise and under deliver

From almost the start of the leasing process I found the service provided by Gateway2lease to be shambolic and inept

Rob

Gateway2Lease

8 years ago

Hi Margaret, thanks for providing feedback on your experience, your comments have been noted and we have completed full review of your order. We can see that our customer service team have built good rapport with you during the process however you were left frustrated with the business in relation to the registration plate for the new vehicle. On this occasion the vehicle was a special Mercedes offer via one of our finance partners and the cars had been pre registered as part of that offer. This means the new car has been assigned a registration plate already via the DVLA and we were unable to influence a new 18 plate. That said, our communication can be improved with regards to this issue and that is something we will take forward within the business. Kind Regards, G2L

Paul

Feefo által hitelesített

8 years ago

Mit mondott Paul Gateway2Lease kereskedőről:

2nd Vehicle from Gateway 2 Lease

Very helpful, good communication throughout the process

Rob

Gateway2Lease

8 years ago

Hi Paul, thanks for taking the time to leave your review. As one of our existing customers it's great that you had a good experience and would recommend our business to others. Warm Regards, Gateway2Lease

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