forward2me vélemények

Many thanks for taking the time to respond to us, we appreciate your comments. We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments then, please get in touch and we will be more than happy to help. We look forward to shipping to you again in the future. Kind regards, Michelle.

Many thanks for taking the time to leave your feedback. It looks like our team was trying to save you some money on the shipping costs (which you did...) but unfortunately it looks like you're telling us that you lost your savings on the taxes you have paid. Taking into consideration the money you saved on shipping, lets hope that compensated for the money you paid on taxes... We're more than happy to ship in smaller parcels for you in future - I will pop a note on your account. Sorry we didn't get it quite right for you but we did try... Kind Regards, Janet Grundy Operations Director

Many thanks for taking the time to feedback to us , your comments are really important to us. We realise that pricing can be a sensitive issue but wanted to try and put this in context for you. To give you an example, the cost for us to ship say a ladies purse (cost ~ £10)is the same as the cost to ship an Iphone (cost~£500). For most people shipping an Iphone is excellent value for money but in the case of the purse, some customers will decide it's not good value. Sometimes bulky but light items can give customers the same feeling of the service being expensive but when put in context perhaps isn't. Again for example the cost of shipping 10 books costing ~£200 could be the same as the cost to ship something light but bulky like cushions, cost~£20. The cushions would take up more room in the aeroplane, although a lot lighter than the books. In these given situations customers quite often choose to consolidate multiple items into one shipment in order to improve the overall value of shipping. Fundamentally the determination of value is with each customer for each shipment. As part of the shipping process we open every package to ensure it's legal to ship, generate export paperwork,pay the courier and also pay our team of employees a reasonable salary. We hope this all helps and you will continue to use forward2me. Have a great day. Kind Regards, Janet Grundy Operations Director

Many thanks for your feedback - it's really appreciated. It's great to hear that you found our service easy to use. We look forward to shipping parcels to you again very soon. Kind regards, Michelle.

Many thanks for taking the time to feedback to us - we really appreciate your comments. We are glad that you have enjoyed our excellent service. We can offer other/cheaper options for shipping if you feel the DHL Express, door to door service is not quite right/too expensive for you. Please get in touch for future shipments and we will be more than happy to help. We hope that you will continue to use forward2me. Kind regards, Michelle.

Great feedback - thank you very much. We look forward to providing our awesome service to you again, sometime very soon. Kind regards, Michelle.

That's great to hear - thank you. We're looking forward to receiving and shipping parcels to you again, sometime soon. Kind regards, Michelle.

Many thanks for your great feedback, it's really appreciated. We look forward to receiving and shipping parcels to you in the future. Kind regards, Michelle.

Many thanks for taking the time to leave us with your feedback, and for your kind comments - it's really appreciated. We're really pleased to hear that you thought our service was wonderful and convenient. We look forward to shipping to you again in the future. Kind Regards, Michelle.

Many thanks for your kind comments. It's great to hear that you found our service amazing and reliable. We are looking forward to receiving and shipping parcels to you again, sometime soon. Kind regards, Michelle.