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Many thanks for taking the time to leave feedback for us, much appreciated. We're really sorry that your shipment was held up for so long in customs and the public holidays got in the way too. Unfortunately like you say we've no control over the customs department and they quite often do random checks. We're sure that if or when you use us again you should have a seamless, trouble free service. Hope this all helps and we look forward to helping you out again very soon. Kind Regards, Hilary.

Many thanks for your taking the time to leave your feedback - it's much appreciated. We're really pleased that you've enjoyed a very good service and we look forward to taking care of more parcels for you very soon. Kind Regards, Hilary.

Many thanks for leaving fantastic comments - much appreciated. We look forward to helping you out again very soon. Kind Regards, Hilary.

Many thanks for leaving your feedback, it's much appreciated. We hope you don't mind but we've translated your comments for all to see. 'Great service! Very professional and quick' Thank you for your kind words and we look forward to helping you out again very soon. Kind Regards, Hilary.

Many thanks for taking the time to leave your feedback, it's really appreciated. Glad to hear you received great service and we look forward to helping you out again very soon. Kind Regards, Tracy.

Many thanks for using our service and taking the time to feedback to us on your experience. We're really pleased that you thought our service was excellent and we look forward to looking after your parcels again very soon. Kind Regards, Tracy.

Many thanks for leaving your feedback, it's really important to us. Your parcel was received by us on Saturday 21 December. Our records show us that we sent you an invoice within an hour of receiving your parcel. We shipped your parcel on Monday 23 December but because you have a restricted postal address we were only able to ship your parcel through the Royal Mail Airsure service which states delivery should be within 6-7 business days excluding day of postage, weekend and public holidays. Taking into consideration the weekends and public holidays that we have experienced since the day of posting to you, you should have received this on 6 January 2014 which I note is the day that you have left this feedback. If you haven't received your parcel please let us know and we will take this up with the Royal Mail service on your behalf. We hope this all helps. Kind Regards, Janet Grundy Operations Director.

Thank you for taking the time to feedback to and for your very kind words. We hope you will use us again very soon. Have a great week. Kind Regards, Tracy.

Many thank for taking the time to leave your feedback, we appreciate you taking the time out to do it for us. We're really pleased that you enjoyed our service and we hope you will use us again very soon. In the meantime have a great week. Kind Regards, Tracy.

Many thanks for leaving your feedback, we really appreciate it. We're also pleased to hear that you enjoyed our services and we look forward to helping you out again very soon. In the meantime have a great week. Kind Regards, Tracy.