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Many thanks for your feedback, it's important to us. We do our best to fully support our customers from registering with us, receiving their parcels to the shipment arriving at the door. We're really pleased that you felt we dealt with everything promptly for you. Have a great weekend and we look forward to taking care of your parcels again very soon. Janet Grundy Director.

We're really pleased that you are happy with our services but have experienced difficulties with DHL. We have brought this to the DHL Area Managers attention. We are currently awaiting a response. Once I have it I will come back to you. Thanks for your full support and continued use of our services, we really appreciate it. Janet Grundy Director.

Many thanks for leaving great feedback and your offer of recommending us to everyone. We really appreciate this, so thank you! Kind Regards, Janet Grundy

Many thanks for taking the time to feedback to us, we really do appreciate it. We remember processing this shipment for you and we can confirm that this was due to the customs procedures in your country. As there was an invoice in the parcel the value for customs was as per the purchase invoice i.e the value of the goods. We're sorry if you felt that we didn't look after you in the way we should/always like to think we do but our hands our tied to some extent in relation to customs and legal proceedings. We are currently developing our website so that you the customer can input all the detail for your shipment including the values. Hope this all helps and we look forward to looking after you again soon. Kind Regards, Janet Grundy Director.

Many thanks for taking the time to feedback to us. We’re really sorry that you felt you needed to leave us negative feedback. We do open up all parcels which are received at our warehouse to ensure that they are safely packaged and secure for international shipping. This is part of our terms of trade which you signed up to when registering with our service. It’s very disappointing to hear that you felt that the box did not seem to be properly sealed. Despite the box not being taped down on all edges, we hope that your products arrived with you as you expected without any damage. If this wasn’t the case please let us know. We have now provided extra training for the staff to ensure that all parcels are properly secured so thank you for highlighting this. We look forward to looking after more parcels for you in the near future. Have a great weekend. Kind Regards, Janet Grundy Director.

Thank you for leaving your feedback, it's important to us. We're really pleased that you think our service is good and that the staff are helpful. They work extremely hard to achieve this. We look forward to helping you out again very soon. Kind Regards, Janet Grundy

Many thanks for taking the time to leave feedback for us all the way from sunny Brazil! We're really pleased that you are very satisfied with our services and we look forward to looking after your parcels again very soon. In the meantime have a great weekend. Kind Regards, Janet Grundy

Many thanks for taking the time to leave your feedback, it's important to us. We're really pleased that you think our service is very fast and friendly, our team work hard to achieve this. We look forward to looking after your parcels again very soon. Kind Regards, Janet Grundy

Many thanks for taking the time to feedback to us. We're very pleased that you thought our service was fast however we are sorry you felt the postage was expensive. The price you have paid is for an Express Door to Door, tracked delivery service. We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the export paperwork that is required by your country and deal with any queries/requests until the parcel arrives in safe hands at your door. We can provide other cheaper methods of delivery but these have absolutely no guarantees. Hope this all helps but please let us know if we can do anything further. Janet Grundy Director.

That's really great to hear. Thank you for taking the time to feedback to us. We look forward to looking after more parcels for you very soon. Meanwhile have a great weekend. Kind Regards, Janet Grundy