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Many thanks for taking the time to leave us with your feedback - we're really sorry that you felt the need to leave us negative feedback. We fully understand your frustrations which you have experienced with DHL on this occasion and as you know we have spent a lot of time contacting DHL and trying to understand why the delivery of your shipment hasn't gone quite right. This is very unusual, DHL provide our customers a great service 99% of the time and this is why we are keen to get to the bottom of it for you. We're more than happy to offer other couriers for future shipments, for example Royal Mail which will help to reduce the problems which you experience with the delivery of your shipments. It's great to hear that despite the service you received from DHL you found our service was excellent. Have a great day and we'll look forward to helping you again in the future. Kind Regards, James.

Many thanks for taking the time to provide us with your feedback, we appreciate this. We're really happy that we provided you with an excellent service and look forward to hearing from you again soon. Have a great Easter. Kind Regards, Tracy.

Many thanks for your kind comments. We're really pleased to hear that you loved our service. Have a great day. Kind Regards, Tracy.

Many thanks for taking the time to provide us with your feedback, this is very important to us. That's great to hear that we have provided you with an excellent speedy service. The service we offer is a premium, tracked, door to door service with DHL. For smaller, low value parcels we are able to offer a standard mail option with no tracking or delivery guarantees. Please let us know if you would like us to look at this option for you next time you ship. We are also currently working with various couriers to provide our customers with more shipping options. We hoping to have this live on our site in the near future. We hope this all helps and look forward to hearing from you again soon. Kind Regards, Tracy.

Many thanks for providing us with your comments, these are really helpful to us. We're so pleased that we provided you with a speedy efficient service albeit a little expensive. The service we provide is a premium, tracked, door to door service with DHL, we are able to offer a standard mail option for shipping small, low value parcels. If you would like to look at this when you next ship please let us know. Kind Regards, Tracy.

That's great to hear that we provided you with excellent customer service. We hope to receive many more parcels for you in the future. Best Wishes for the Easter holidays. Kind Regards, Tracy.

Many thanks for taking the time to provide us with your feedback, this is very important to us. We're really happy that we provided you with a very fast affordable service and appreciate you recommending us. Have a great day. Kind Regards, Tracy.

Many thanks for taking the time to provide us with your comments. We're really pleased to hear that our service lived up to your expectations and we look forward to hearing from you again soon. Kind Regards, Tracy.

That's great to hear that we provided you with a brilliant service and look forward to shipping many more parcels for you in the future. Kind Regards, Tracy.

Many thanks for your feedback, we really appreciate this. We pride ourselves in offering a premium, tracked, door to door service and are pleased that you were happy with this. We look forward to hearing from you again soon. Have a great Easter. Kind Regards, Tracy.