good but we had to wait long for luggage at airport gran canaria
Gina
FlyDirect
8 months ago
Thank you for your email, it sounds like you had a great time overall in Gran Canaria, I am sorry to hear of the long wait for your luggage on arrival, we will pass your feedback on to the relevant team and we hope that you will still choose to travel with us at FlyDirect on another occasion
We only booked flights , but were very impressed, the plane was modern, the crew on Air Baltic were very attentive and knowledgeable and the flights were on time.
Gina
FlyDirect
8 months ago
Thank you for your wonderful review, it is lovely to hear our Guernsey clients have enjoyed our first Winter Sun programme to glorious Gran Canaria, along with the excellent crew and new aircraft provided by our partners airBaltic. We look forward to welcoming you on a future FlyDirect flight soon!
Delayed a bit in both directions but staff excellent and plane well presented.
Staff at both airports gave good service,
Gina
FlyDirect
9 months ago
Thank you for sending us in your review, we are glad that you enjoyed the FlyDirect flights direct from the Isle of Man to Tenerife and that all the staff you encountered gave great service. I am sorry to hear that you had some noise disturbance at the hotel, I hope that you may have addressed this with the hotel reception during your stay to see if they could of moved you? Please do not hesitate to contact the team at FlyDirect should you wish to discuss further.
Vélemények a termékekről
Vásárlás dátuma: 08/01/2026
0
Megosztás
MQ
Mr R Quayle
Feefo által hitelesített
IMN
9 months ago
Mit mondott Mr R Quayle FlyDirect kereskedőről:
Flight was good slight delay but that was weather
Gina
FlyDirect
9 months ago
Thank you for your review. We are sorry for the short outbound flight delay due to weather conditions and apologise for an error in our automated system that caused your feedback request to be sent before your hotel stay had taken place. This will be rectified immediately. We hope you enjoy the remainder of your holiday.
Vélemények a termékekről
Vásárlás dátuma: 08/01/2026
0
Megosztás
Megbízható vevő
Feefo által hitelesített
9 months ago
Very good all ran smoothly.
Vélemények a termékekről
Gina
FlyDirect
9 months ago
Thank you for your feedback, it sounds like you really enjoyed your FlyDirect experience with our trusted partners at airBaltic and we will pass your feedback on with regards to the catering options. We hope to see you on a future flight or holiday soon.
Thank you for sending us over your feedback, we are glad to hear that clients are enjoying the convenience and comfort of our FlyDirect programme from Guernsey to Gran Canaria, and we hope that you choose to book and travel with us on a future occasion
very poor service. No customer service at all. Not nearly enough checking staff both ways. No communication. Zero respect for people travelling with young children, or the elderly and vulnerable.
Vélemények a termékekről
Gina
FlyDirect
9 months ago
Thank you for your feedback. We’re very sorry to hear how frustrating your most recent experience travelling with us was. At Jersey, the check-in desk opens 2 hours prior to departure, so if this was opened later than scheduled, this is something I will check and discuss with Swissport. In Tenerife, check-in opens 2.5 hours prior to departure; unfortunately, arriving earlier than this (as mentioned in your feedback) does not reduce waiting time and can result in longer queues before desks open.
We value your previous custom and are genuinely sorry that this trip did not meet your expectations. If you’d like to discuss this further, please email me at gina.stabler@citravelgroup.com
Great staff. Lovely plane, with comfortable seats. Flight ran on time.
Gina
FlyDirect
9 months ago
Thank you for your five star feedback, we are so very glad to hear that you enjoyed the FlyDirect flights down to Gran Canaria with our trusted partners at airBaltic we look forward to welcoming you on a future flight or holiday soon.
Excellent service. Always kept us well informed. We paid for direct transfers and these were excellent.
Air Baltic plane was very spacious and had free Wi-Fi.
Gina
FlyDirect
9 months ago
Thank you for your kind feedback. We’re delighted to hear you were pleased with the service, communication, and the direct transfers. It’s also great to know you enjoyed the comfort of the Air Baltic aircraft and the free Wi-Fi. We hope to welcome you on another FlyDirect holiday in the near future.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.