Great personalised communications ( Thank You Karen )
Although unfortunately request for airport private transfers were not met - my fault too as did not check final invoice - caused much stress...
Olvasson erről többet
Gina
FlyDirect
7 months ago
Thank you for your feedback and we’re pleased to hear that Karen in our Customer Services team provided great personalised service, I will pass on your kind comments. We’re sorry to hear about the issues you experienced with the transfer request and the special assistance at Tenerife Airport. We can confirm that assistance requests are passed to the relevant airport teams in advance, but we will review this further with the airport handling agents to understand what may have happened on this occasion.
It is great to hear that the assistance team at Jersey Airport were fabulous and I hope that this experience you encountered in Tenerife will not deter you from a future FlyDirect flight or holiday.
All very good, as expected.
Not much more to say. All good,
Vélemények a termékekről
Gina
FlyDirect
7 months ago
Thank you for your wonderful feedback, it is so great to hear that clients are using the FlyDirect flights to multiple destinations, we look forward to welcoming you on your next trip soon, perhaps Ibiza?
Vásárlás dátuma: 07/03/2026
0
Megosztás
MM
Mrs M Minier
Feefo által hitelesített
JEY
7 months ago
Mit mondott Mrs M Minier FlyDirect kereskedőről:
I booked online , it was a bit confusing about adding the half board, we had seen it then it seemed to disappear and then reappear so I phoned the next morning and they were very helpful and changed...
Olvasson erről többet
Gina
FlyDirect
7 months ago
Thank you for your feedback, I am sorry to hear that you had issues in using our website and had to contact the team to rectify. We do hope that this doesn't deter you from using FlyDirect on another occasion
Vélemények a termékekről
Vásárlás dátuma: 07/03/2026
0
Megosztás
MR
Mr P Rodrigues
Feefo által hitelesített
7 months ago
Mit mondott Mr P Rodrigues FlyDirect kereskedőről:
Fly direct service was a letdown as information hadn’t been sent to Jersey Airport for when I checked in. I’m a disabled person and the service I was expecting was terrible.
Gina
FlyDirect
7 months ago
We are very sorry to hear about your recent experience at check-in, particularly as we understand how important assistance arrangements are. We can confirm that the wheelchair assistance request and booking information were sent in advance, and as both passengers were on the same booking this should have been recognised by the airport handling team (Swissport.) We will investigate this further with Jersey Airport to understand what may have gone wrong, and we do hope that despite this experience we may have the opportunity to welcome you on board again in the future.
Vélemények a termékekről
Vásárlás dátuma: 28/02/2026
1
Megosztás
Megbízható vevő
Feefo által hitelesített
7 months ago
excellent
Gina
FlyDirect
7 months ago
Thank you for your 5 star review
Vélemények a termékekről
Vásárlás dátuma: 28/02/2026
0
Megosztás
FF
Frank and Pam Le Feuvre
Feefo által hitelesített
JEY
7 months ago
Mit mondott Frank and Pam Le Feuvre FlyDirect kereskedőről:
Thank you for your wonderful review, we have always had high praise for the fabulous Jardines de Nivaria, and we cannot wait to assist you book your next FlyDirect trip soon!
The service was very good thought we could have a free coffee and snack. Other then the delay which is not your fault
Gina
FlyDirect
7 months ago
Thank you very much for your review, I will pass your comments on with regards to the on-board catering to the relevant people and we hope to welcome you on-board a future FlyDirect flight soon.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.