ExoticDirect vélemények

Thank you for your feedback and also for taking my phone call today to discuss your concerns. We are very sorry if you didn't receive any policy documentation from us after purchasing this cover for any reason. Further to our phone call, I can confirm that new policy documents will be emailed to you today, to the email address you confirmed whilst on our call. A hardcopy will also be posted out to you, just in case there are any further problems with the emails. Thank you for alerting us to this problem and also for giving us a change to put things right. We really hope that everything is now to your satisfaction. Should you ever have any questions about your policy or need to make any changes, please do give us a call on 0345 982 5505 and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

You're very welcome. It's really important to us that you have access to your policy documents and I'm pleased that we were able to resolve this quickly. If you ever have any questions about your policy in the future, or if we can assist you in any other way, please do get back in touch and we'll do everything we can to help. Best regards, The Exotic Direct Team

Thank you for giving us this positive review. It's great to know that you're happy with the service. Should you ever have any questions about your policy, or need to make any changes, please do get in touch and we'll be very happy to assist. Best regards, The Exotic Direct Pet Insurance Team

Thank you for giving us this positive review and also for taking the time to add such nice comments. We're pleased to read that that our team looked after you right though the process and everything was explained in detail before you bought your new pet insurance cover. It's also great to know that you feel able to recommend us to others, there really is no bigger compliment. Thank you! Should you ever have any questions about your policy, please do get in touch and we'll be very happy to assist you in any way that we can. Best regards, The Exotic Direct Pet Insurance Team

Thank you for giving us this positive review. It's great to know that we made it easy and straightforward for you to get the pet insurance cover that you wanted. We hope that you're happy with your new policy, but if you do ever have any questions please do get back in touch and we'll be very happy to assist you in any way that we can. Best regards, The Exotic Direct Pet Insurance Team

Hello Lorena, Thank you for giving us this review and also for taking the time to add your comments. You've raised a few points, but allow me to try and answer them in turn: We're pleased to hear that you're happy with how your latest renewal was handled and that we're still able to provide you with cover for Leo. Your request for a lifetime cover option has now been passed on to our products team. This feedback will be used when we next review our product range. Our website is currently only able to show very limited information. We are working on changing this (unfortunately, I can't give you a timescale), but we are very sorry if not being able to see the status of your policy has caused you any confusion in the past. We're pleased that you want to keep your pet insurance policy active and your feedback is really helpful - as it will help us to improve what we can offer you in the future. Changes do take a bit of time to implement, but you can keep up to date by signing up to our email newsletter or following us on social media. Alternatively you're always very welcome to call or email our team and we'll be happy to give you an update on your policy. Best regards, The Exotic Direct Pet Insurance Team

Hi William, Thank you for giving us this positive review. We're sorry to hear that you did have an issue with one pet not being included, but pleased to hear that everything was sorted out quickly and to your satisfaction. That you feel able to recommend us to others is a real compliment. Thank you! Should you ever have any questions about your policy, or need to make any changes, please do get in touch and we'll be very happy to assist. Best regards, The Exotic Direct Pet Insurance Team

Hi Helen, Thank you for giving us this positive review and also for taking the time to add your comments. It's great to know that our reminder was well received and that our 'nudge' was enough to keep the insurance policy you wanted active. Should you ever have any questions about your policy, or need to make any changes, please do get in touch and we'll be very happy to assist. Best regards, The Exotic Direct Pet Insurance Team

Thank you for giving us this positive review. It's great to know you're interested in cover for your Dwarf Rabbit as well. You've already opted in to receiving email updates from us. If you'd like to know how much it would cost to also insure your Dwarf Rabbit, then please do give our sales team a call on 0345 982 5505 and we'll be very happy to chat through all the options with you over the phone. Best regards, The Exotic Direct Pet Insurance Team

Hi Robert, Thank you for this positive review and also for taking the time to add your comments. We're pleased to read that when you did contact us to make a change to your policy it was handled really well. Should you need to make any further changes, claim or if you have any questions about your policy, please do give us a call and we'll be very happy to help. Best regards, The Exotic Direct Pet Insurance Team

Hi Michael, Thank you for giving us this positive review and also adding your comments. It's great to know that you're happy with the service we've provided you with to date. Should you ever have any questions about your policy, or need to make changes, please do get in touch and we'll be very happy to help. Best regards, The Exotic Direct Pet Insurance Team