Hogyan gyűjtjük a Feefo véleményeket?

A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.

Ki írhat Feefo véleményt?

Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.

Hogyan ellenőrizzük a véleményeket?

A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.

Hogyan kezeljük a hamis véleményeket?

A Feefo megakadályozza, hogy a személyek hamis véleményeket írjanak, mivel csak ellenőrzött vásárlókat kérünk fel rá, hogy visszajelzést adjanak.

ExoticDirect értékelések

Mind a(z) 1,994 vélemény megjelenítése

Miss Cheyanne Jones

Feefo által hitelesített

5 years ago

Mit mondott Miss Cheyanne Jones ExoticDirect kereskedőről:

They dealt with my claim promptly, and without fuss.

Hayley

ExoticDirect

5 years ago

Hi Cheyanne, Thank you so much for taking the time to leave us your positive review. It is lovely to hear that your claim was processed promptly and that you are happy with the service. Kind Regards, The Exotic Direct Claims Team.

Mrs Jane Chown

Feefo által hitelesített

Isle of Wight

5 years ago

Mit mondott Mrs Jane Chown ExoticDirect kereskedőről:

No idea what my renewal fee is

Not sufficient information

Nathan

ExoticDirect

5 years ago

Good Afternoon Jane, Thank you for your feedback we really do appreciate it. I have sent an email containing the documents you require to the email address we have on file for you. We did send a letter containing this information on the 04/05/2021 however it seems that it has not arrived, I can only apologise for this! Please let us know if there is anything further we can do for you. Kind regards, The Exotic Direct Team.

Megbízható vevő

Feefo által hitelesített

5 years ago

Definitely buy from them again! Nice guys and gals, and very personable!

Nathan

ExoticDirect

5 years ago

Good Afternoon, Thank you for rating us 4*s. we really appreciate the time taken to leave a review. Kind regards, The Exotic Direct Team.

Megbízható vevő

Feefo által hitelesített

5 years ago

No better company for exotic pets

I love this insurance for my parrots, it goes down in price every year which is unusual. Lovely to know I have peace of mind. My parrots are real clowns and very active and I can tell them to be...

Olvasson erről többet

Nathan

ExoticDirect

5 years ago

Good Afternoon, Thank you for rating us 5*s. We really appreciate the wonderful feedback you have given us. I hope the Parrots continue to listen to your advice! Kind regards, The Exotic Direct Team.

Mrs Kiran Parmar

Feefo által hitelesített

5 years ago

Mit mondott Mrs Kiran Parmar ExoticDirect kereskedőről:

Helpful and supportive

Nathan

ExoticDirect

5 years ago

Good afternoon Kiran, Thank you so much for rating us 5*. Kind regards, The Exotic Direct Team.

Mrs Claire Cornwall

Feefo által hitelesített

5 years ago

Mit mondott Mrs Claire Cornwall ExoticDirect kereskedőről:

The staff very nice, claim took to long to process. The staff didn't know all the insurance details I had to tell them.

Hayley

ExoticDirect

5 years ago

Hi Claire, Thank you for taking the time to leave us your feedback and for your kind words regarding the team. I have had a quick look into the processing time of the claim and I can see that we were missing information from the vets which caused a delay in us issuing the settlement. I am glad to see the claim has now been processed and paid but if you do have any further concerns please do not hesitate to contact us on 0345 982 5505 and we will be happy to help! Kind Regards, The Exotic Direct Claims Team.

Miss Ruth Cawley

Feefo által hitelesített

5 years ago

Mit mondott Miss Ruth Cawley ExoticDirect kereskedőről:

Quick, easy and painless!

The whole process was incredibly simple and easy to follow, with the best quote for pet insurance that we've managed to find - especially for an African Pygmy Hedgehog!

Nathan

ExoticDirect

5 years ago

Good Afternoon Ruth, Thank you for rating us 5*s. So happy to hear that you found the process simple and you were happy with your quote! Kind regards, The Exotic Direct Team.

Megbízható vevő

Feefo által hitelesített

5 years ago

Good thanks

Nathan

ExoticDirect

5 years ago

Good Afternoon, Thank you for rating us 4*s. Kind regards, The Exotic Direct Team.

Mrs Tammy Sobers

Feefo által hitelesített

5 years ago

Mit mondott Mrs Tammy Sobers ExoticDirect kereskedőről:

Very helpful

The call assistant was very sympathetic when I advised her my beautiful Chinchilla had passed away and stated she would update the details

Nathan

ExoticDirect

5 years ago

Good Afternoon Tammy, Thank you for rating us 5*s! We are very sorry to hear about the loss of your Chinchilla please accept our condolences. We are happy to hear that the agent you spoke with was able to make the process easier at this difficult time. Kind regards, The Exotic Direct Team.

Mrs Zoe Riding

Feefo által hitelesített

5 years ago

Mit mondott Mrs Zoe Riding ExoticDirect kereskedőről:

Great service

Brilliant service. I needed to amend my policy as I have the wrong microchip number and it was sorted for me straight away. Super efficient and would recommend to other in the future.

Nathan

ExoticDirect

5 years ago

Hello Zoe, Thank you so much for rating us 5*s. We really appreciate the time taken to leave a review. Happy to hear we were able to get the correct microchip number in place for you!. Kind regards, The Exotic Direct Team.