Hogyan gyűjtjük a Feefo véleményeket?

A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.

Ki írhat Feefo véleményt?

Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.

Hogyan ellenőrizzük a véleményeket?

A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.

Hogyan kezeljük a hamis véleményeket?

A Feefo megakadályozza, hogy a személyek hamis véleményeket írjanak, mivel csak ellenőrzött vásárlókat kérünk fel rá, hogy visszajelzést adjanak.

ExoticDirect értékelések

Mind a(z) 1,993 vélemény megjelenítése

Sarah Bell

Feefo által hitelesített

4 years ago

Mit mondott Sarah Bell ExoticDirect kereskedőről:

Terrible

Exotic Direct no longer pay out for ‘diarrhoea’ which can be caused by anything in small animals! Absolute joke, when my policy expires I will be moving to another insurance company. Cowboys!

Gabriella

ExoticDirect

3 years ago

Good morning Sarah, We are so sorry to hear of your dissatisfaction and that we were unable to be of assistance on this occasion. We can see from the details on our system that your claim was investigated and unfortunately did not fall within our policy terms. If you would like to discuss our decision again in further detail please do call us on 0345 982 5505 or email us at claims@exoticdirect.co.uk.

Mr Richard Faulkner

Feefo által hitelesített

Northampton

4 years ago

Mit mondott Mr Richard Faulkner ExoticDirect kereskedőről:

Professional and empathetic

The service I was given was definitely worthy of five stars. Through a difficult time losing a pet, my claim for the vet fees was dealt with quickly and with empathy towards our loss.

Gabriella

ExoticDirect

4 years ago

Good afternoon Mr Faulkner, We were so sorry to hear about Donatella. Thank you for taking the time to leave such a lovely review, we are so pleased you found our claims process fast and professional. All the best, The Exotic Direct Claims Team.

Megbízható vevő

Feefo által hitelesített

4 years ago

Excellent service

This company is excellent and service and advisors are very good and well spoken. I am happy with the handling of the claim and policy

Gabriella

ExoticDirect

4 years ago

Good afternoon, Thank you for taking the time to leave a 5* review. We are so pleased you're happy with our claims process. Have a nice weekend and all the best, The Exotic Direct Claims Team.

Miss Christine Browne

Feefo által hitelesített

Brentwood

4 years ago

Mit mondott Miss Christine Browne ExoticDirect kereskedőről:

Excellent service

Couldn't have gone any smoother. Money paid into my account with no quibble in a week from my rabbits treatment.

Gabriella

ExoticDirect

4 years ago

Hi Christine, Thank you for leaving a 5* review. We hope your little friend is recovering well! We are so pleased you're happy with our claims process. All the best and have a lovely weekend, The Exotic Direct Claims Team.

Mrs Gemma O�sullivan

Feefo által hitelesített

4 years ago

Mit mondott Mrs Gemma O�sullivan ExoticDirect kereskedőről:

Haven’t received any documents

Imane

ExoticDirect

4 years ago

Hello Gemma, Thank you for your feedback. We are sorry that you have not received the policy documents that we posted to your address. We have tried to call you without avail, therefore we have now emailed you a copy of your documents and invite you to give us a call to verify your address and make sure we have the correct information. We trust that the above is satisfactory but if you would like any further assistance please let us know. Kind regards, The Exotic Direct Team.

Megbízható vevő

Feefo által hitelesített

4 years ago

Brilliant service and staff

Very good service and very quick to pay the claim. Very nice employees. Everyone was very nice.

Gabriella

ExoticDirect

4 years ago

Good morning, Thank you for taking the time to leave such a lovely review. We are so pleased you have found our claims process to be quick and easy. Have a nice weekend. All the best, The Exotic Direct Claims Team.

Megbízható vevő

Feefo által hitelesített

4 years ago

Fantastic insurance company. I've claimed twice now and payout has been made quickly with no further questions.

Gabriella

ExoticDirect

4 years ago

Good afternoon, Thank you for taking the time to leave us a 5* review. We are so pleased you're happy with our claims process. Have a lovely weekend. All the best, The exotic direct claims team.

Mr Kamil Sawicki

Feefo által hitelesített

4 years ago

Mit mondott Mr Kamil Sawicki ExoticDirect kereskedőről:

Very poor service

Claim process took over two months! After contacting customer service twice I’ve received reply that they will not pay for my claim. They are good just to take your money, don’t care about your pet....

Olvasson erről többet

Gabriella

ExoticDirect

4 years ago

Good morning Mr Sawicki, We are so sorry to hear of your dissatisfaction and that we were unable to be of assistance on this occasion. We can see from the details on our system that your claim was investigated and unfortunately did not fall within our policy terms. If you would like to discuss our decision again in further detail please do call us on 0345 982 5505 or emails us at claims@exoticdirect.co.uk. Kindest regards, The exotic direct claims team.

Ms Miranda Webb

Feefo által hitelesített

4 years ago

Mit mondott Ms Miranda Webb ExoticDirect kereskedőről:

Fab service

I have found exotic direct way better than any other insurance I have, as they actually pay and it's so painless! I have adopted lots of guineapigs and it's easy to add or remove pets too, and the...

Olvasson erről többet

Gabriella

ExoticDirect

4 years ago

Hi Miranda, Thank you very much for leaving such a lovely review. We are so pleased you have found our claims process to be painless. We hope you enjoy your weekend. All the best, The exotic direct claims team.

Megbízható vevő

Feefo által hitelesített

4 years ago

Expensive cover but painless claim

Stress free claim when you’re worried about your pet

Gabriella

ExoticDirect

4 years ago

Good morning, Thank you for taking the time to leave a 5* review. We are pleased to hear you have found our claims process stress free. We are always looking for ways to improve our sales and service so will gladly pass on your feedback. Have a lovely weekend. Kind regards, The Exotic Direct Claims Team.