Hogyan gyűjtjük a Feefo véleményeket?

A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.

Ki írhat Feefo véleményt?

Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.

Hogyan ellenőrizzük a véleményeket?

A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.

Hogyan kezeljük a hamis véleményeket?

A Feefo megakadályozza, hogy a személyek hamis véleményeket írjanak, mivel csak ellenőrzött vásárlókat kérünk fel rá, hogy visszajelzést adjanak.

ExoticDirect értékelések

Mind a(z) 1,993 vélemény megjelenítése

Mrs Tracey Fairbairn

Feefo által hitelesített

Bedfordshire

3 years ago

Mit mondott Mrs Tracey Fairbairn ExoticDirect kereskedőről:

Fantastic Service

The team were extremely friendly and helpful which was what I needed when I telephoned to start the claim. The process was really easy and I was kept up to date as the claim progressed to...

Olvasson erről többet

Gabriella

ExoticDirect

3 years ago

Hi Tracey! It is so lovely to hear you are happy with our claims process and have found our team members friendly and helpful. Thank you so much for leaving us a 5* review. We hope you have a great weekend, The Exotic Direct Claims Team.

Megbízható vevő

Feefo által hitelesített

3 years ago

To many exclusions in the small print for rabbits

I took out this policy for my two rabbits, sadly one required veterinary treatment after sustaining an injury whilst trying to be bonded. My claim was rejected as your policy does not cover injuries...

Olvasson erről többet

Gabriella

ExoticDirect

3 years ago

Hi there, Thank you for taking the time to leave a review, we appreciate and value your feedback. We are so sorry to hear of your dissatisfaction and that we were unable to be of assistance on this occasion. We can see from the details on our system that your claim was investigated and unfortunately did not fall within our policy terms. If you would like to discuss our decision again in further detail please do call us on 0345 982 5505 or email us at claims@exoticdirect.co.uk. Best wishes, The Exotic Direct Claims Team.

Megbízható vevő

Feefo által hitelesített

3 years ago

Easy to put a claim and and got payout within a week.

Gabriella

ExoticDirect

3 years ago

Hi there, Thank you so much for your lovely review, we are so pleased to hear you have found our claims process easy. We really appreciate and value your feedback. Best Wishes, The Exotic Direct Claims Team.

Miss Kelly Curtis

Feefo által hitelesített

3 years ago

Mit mondott Miss Kelly Curtis ExoticDirect kereskedőről:

Highly recommend

Excellent service. Claim was dealt with quickly and efficiently

Gabriella

ExoticDirect

3 years ago

Good morning Kelly, Thank you so much for taking the time to leave a 5* review, we really appreciate your feedback. It is lovely to hear that you are happy with our claims process and we have passed your kind words on to the team. Have a lovely weekend, The Exotic Direct Claims Team.

Megbízható vevő

Feefo által hitelesített

3 years ago

Feltöltött média

Összes média megtekintése – (1)

Well, the number of people we have encountered over our time with Exotic Direct have been very professional. Lloyd, Vicki and Gabby and so many. Coco thanks you very much. I have given you a picture.

Lloyd Glater

ExoticDirect

3 years ago

Good Morning. Thank you for the gorgeous picture of Coco! Our claims team always strive to provide the best service possible and we really appreciate you taking the time to leave a 5* review. We wish you and Coco a great weekend. All the best.

Mrs Gillian Prime

Feefo által hitelesített

3 years ago

Mit mondott Mrs Gillian Prime ExoticDirect kereskedőről:

Exotic Direct are brilliant to deal with. They prosess claims efficiently and are always a pleasure to speak with.

Lloyd Glater

ExoticDirect

3 years ago

Good Morning Gillian, We are so pleased you found our claims process efficient. We always strive to provide the best service possible with this and through telephone calls. thank you for taking the time to leave a 5* review. Have a lovely weekend. All the best,

Miss Julie Rose

Feefo által hitelesített

Leatherhead

3 years ago

Mit mondott Miss Julie Rose ExoticDirect kereskedőről:

Thank You

Your company is so valuable to us guinea pig owners. Thank you so much

Lloyd Glater

ExoticDirect

3 years ago

Good Morning Julie. Thank you for taking the time to leave a 5* review. We love being able to provide help with the big characters that guinea pigs are. Have a lovely weekend. All the best,

Megbízható vevő

Feefo által hitelesített

3 years ago

Fabulous, caring service at very difficult time. Would totally recommend.

Most definitely recommend! Fabulous, caring & very quick response & settlement. Excellent!

Lloyd Glater

ExoticDirect

3 years ago

Good Morning, We are very sorry to hear that you have had a difficult time. We always strive to ensure our customers are looked after at all stages and to give them the best care possible. Thank you for taking the time to leave a 5* review. Have a lovely weekend. All the best,

Miss Emma Doyle

Feefo által hitelesített

3 years ago

Mit mondott Miss Emma Doyle ExoticDirect kereskedőről:

Excellent experience

Excellent service no messing about did not take long to sort out also kept it touch at all times

Lloyd Glater

ExoticDirect

3 years ago

Good Morning Emma, We are so pleased you found our claims process quick and easy, thank you for taking the time to leave a 5* review. Have a lovely weekend. All the best,

Megbízható vevő

Feefo által hitelesített

3 years ago

Excellent Service

Lloyd Glater

ExoticDirect

3 years ago

Good Morning. We are so pleased to hear your feedback. we always strive to give the best possible service to our customers. Thank you for taking the time to leave a 5* review. Have a lovely weekend.