Hogyan gyűjtjük a Feefo véleményeket?

A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.

Ki írhat Feefo véleményt?

Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.

Hogyan ellenőrizzük a véleményeket?

A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.

Hogyan kezeljük a hamis véleményeket?

A Feefo megakadályozza, hogy a személyek hamis véleményeket írjanak, mivel csak ellenőrzött vásárlókat kérünk fel rá, hogy visszajelzést adjanak.

ExoticDirect vélemények | https://www.feefo.com/reviews/exotic-direct ügyfélszolgálati vélemények | Feefo

Mind a(z) 1,925 vélemény megjelenítése

Trusted Customer

Cardiff

7 years ago

Vásárlás dátuma: 08/02/2018

Mit mondott Trusted Customer ExoticDirect kereskedőről:

Excellent

I found exotic direct very easy to deal with, what was a very stressful and upsetting time for myself when my tortoise was attacked they made the whole process manageable

Hayley

ExoticDirect

7 years ago

Dear Julie,

Thank you so much for your positive review.

We are all animal lovers here and we are so glad we could help you in what was obviously a very stressful and upsetting time.

Kind Regards

The Exotic Direct Claims Team.

A vevő teljes véleményének megtekintése

Megbízható vevő

7 years ago

Vásárlás dátuma: 31/01/2018

Thank you

Really helpful service at a time of devastation. Friendly and helpful telephone operator.

Hayley

ExoticDirect

7 years ago

Hi there.

Thank you for your kind review and we are sorry to hear of your loss.

We're a team of pet lovers here and we're pleased we could support you at a difficult time.

Kind Regards,

The Exotic Direct Claims Team.

A vevő teljes véleményének megtekintése

Megbízható vevő

7 years ago

Vásárlás dátuma: 30/01/2018

Easy forms to fill in. Quick communication via email, and email updates to let you know what’s happening. Prompt payment

Hayley

ExoticDirect

7 years ago

Dear Customer.

Thank you very much for your lovely review. We are really pleased that you found the claims process easy and that you received quick communication and a prompt payment.

Kind Regards,

The Exotic Direct Team.

A vevő teljes véleményének megtekintése

Megbízható vevő

7 years ago

Vásárlás dátuma: 31/01/2018

Very good amd quick service

Hayley

ExoticDirect

7 years ago

Dear Customer.

Thank you very much for your review. We are really pleased that you are happy with our service!

Kind Regards,

The Exotic Direct Team.

A vevő teljes véleményének megtekintése

Trusted Customer

7 years ago

Vásárlás dátuma: 23/01/2018

Mit mondott Trusted Customer ExoticDirect kereskedőről:

Great experience

The renewal of my insurance was very easy to do and the person i spoke to was very professional. I would be using Exotic Direct next year

Sarah

ExoticDirect

7 years ago

Dear Mr Fairbairn,

Thank you very much for your lovely review. We are really pleased that you found the process easy and look forward to continuing our relationship with you.

Kind Regards,

The Exotic Direct Team.

A vevő teljes véleményének megtekintése

Trusted Customer

Edinburgh Scotland

7 years ago

Vásárlás dátuma: 23/01/2018

Mit mondott Trusted Customer ExoticDirect kereskedőről:

First experience dealing with Exotic Direct

Quick no fuss claim handling

Vicky

ExoticDirect

7 years ago

Dear Ruth

Thank you for your lovely review. We are glad to hear that your claims experience with us was quick and with no fuss.

We hope the road to recovery is going well.

Kind Regards

Exotic Direct Claims Team.

A vevő teljes véleményének megtekintése

Trusted Customer

Calne

7 years ago

Vásárlás dátuma: 20/01/2018

Mit mondott Trusted Customer ExoticDirect kereskedőről:

I didn’t have a review. Contact the customer before sending feedback surve.

I was not contacted, I only knew about the renewal when I got this survey.

Sarah

ExoticDirect

7 years ago

Hi Jane,

Thank you for taking the time to leave your feedback, we're sorry to hear that you hadn't received your renewal documents.

We send all customers our Feefo surveys to gain some insight on where we are doing well and where we should focus on improving for the future.

One of our team will be in touch with you shortly to arrange your renewal documents and establish what level of contact you would like from us.

Kind Regards,

The Exotic Direct Team

A vevő teljes véleményének megtekintése

Trusted Customer

7 years ago

Vásárlás dátuma: 05/01/2018

Mit mondott Trusted Customer ExoticDirect kereskedőről:

Very easy to renew. Received a letter. Read it over. Checked my details. Dylan promptly destroyed the envelope as it was going to kill him lol.

Alison

ExoticDirect

7 years ago

Dear Mrs Hickey,

Thank you for taking the time to provide a lovely review.

We're really pleased that you found the whole process easy and hope Dylan has recovered from his scare :)

Kind regards

Exotic Direct Team

A vevő teljes véleményének megtekintése

Megbízható vevő

7 years ago

Vásárlás dátuma: 09/01/2018

When my bird needed treatment from the vets Exotic Direct were quick to pay plus as I had not been with them very long they reassured me i was covered.

Hayley

ExoticDirect

7 years ago

Thank you so much for taking the time to send your review.

We are happy to hear that you received fast payment when your bird needed treatment and we hope that your bird has now made a full recovery.

The Exotic Direct Claims Team.

A vevő teljes véleményének megtekintése

Trusted Customer

7 years ago

Vásárlás dátuma: 06/01/2018

Mit mondott Trusted Customer ExoticDirect kereskedőről:

Advance warning.

I obviously renewed my plan directly but did not receive anything to tell me it was due for renewal so it was a bit of a surprise.

Sarah

ExoticDirect

7 years ago

Dear Emma,

Thank you for your feedback.

We are sorry that you did not receive your documents we issued to you in December, and we will message you directly to confirm how you would like to receive them.

Kind Regards,

The Exotic Direct Team

A vevő teljes véleményének megtekintése

Nem kaptál meghívót, hogy véleményt írj?

Róla: ExoticDirect

Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.

Összes olvasása

0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom