Professional, polite, helpful and customer friendly.
Very helpful young man on the phone...informative and very polite. I have used Exotic Direct for some years now, and have absolute confidence in the service provided.
Alec
ExoticDirect
7 years ago
Thank you for leaving us this positive review and for taking the time to tell us about your recent interaction with our Customer Service team.
It's great to hear that the staff member you spoke to was helpful, polite informative. It's also really good to know that you have confidence in the service we are providing.
If there's ever anything further we can do to assist you, please do give us a call and we'll be happy to help.
0
Megosztás
TC
Trusted Customer
7 years ago
Mit mondott Trusted Customer ExoticDirect kereskedőről:
When I phoned to see why a payment hadn’t come out the lady I spoke to was very helpful in explaining everything, free months, automatic renewal.
Martin
ExoticDirect
7 years ago
Dear Mrs Berry,
Many thanks for your review and we are delighted to hear that you found the agent helpful and that you received a full explanation.
The Exotic Direct Team
0
Megosztás
Megbízható vevő
7 years ago
Good service renewing policy and noting additional information as I requested.
Email received confirming the renewal
Martin
ExoticDirect
7 years ago
Many thanks for your review and we are delighted to hear that you are happy with the renewal process and the service we have provided.
The Golden Valley Team
0
Megosztás
TC
Trusted Customer
7 years ago
Mit mondott Trusted Customer ExoticDirect kereskedőről:
No hassle
Martin
ExoticDirect
7 years ago
Dear Mrs Orritt,
Many thanks for your review and we are delighted to hear that you are happy with the service and policy
The Exotic Direct Team
0
Megosztás
TC
Trusted Customer
7 years ago
Mit mondott Trusted Customer ExoticDirect kereskedőről:
Simply amazing staff, quick response time and very efficient
The service is amazing. The staff is what make it, so lovely and understanding on the phone. Company is great at communicating with you and very efficient and quick at processing your claim.
0
Megosztás
Megbízható vevő
7 years ago
Simple and easy with no stress to renew
Martin
ExoticDirect
7 years ago
Many thanks for your review and we are delighted to hear that you found the renewal process simple and stress free.
The Exotic Direct Team
0
Megosztás
Megbízható vevő
7 years ago
Havent had to make a claim yet so cant comment on that side but set up and renewal process simple and never a problem
Martin
ExoticDirect
7 years ago
Many thanks for you review and we are delighted to hear that you found the renewal process so simply.
The Exotic Direct Team
0
Megosztás
Megbízható vevő
7 years ago
Great pet insurance
Excellent friendly and helpful customer service. No quibbles about claim and very supportive about my parrot's ailments. Comprehensive policy.
Martin
ExoticDirect
7 years ago
Many thanks for your review and we are delighted to hear that you are happy with the customer service and the claims process.
The Exotic Direct Team
0
Megosztás
Megbízható vevő
7 years ago
Really lovely customer service every time. I’ve been a customer for a few years now. Very professional & quick service. My questions or queries have always been answered first time
Martin
ExoticDirect
7 years ago
Many thanks for your review and we are delighted to hear that you are happy with our service.
The Exotic Direct Team
0
Megosztás
TC
Trusted Customer
7 years ago
Mit mondott Trusted Customer ExoticDirect kereskedőről:
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.