Hogyan gyűjtjük a Feefo véleményeket?

A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.

Ki írhat Feefo véleményt?

Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.

Hogyan ellenőrizzük a véleményeket?

A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.

Hogyan kezeljük a hamis véleményeket?

A Feefo megakadályozza, hogy a személyek hamis véleményeket írjanak, mivel csak ellenőrzött vásárlókat kérünk fel rá, hogy visszajelzést adjanak.

ExoticDirect értékelések

Mind a(z) 1,994 vélemény megjelenítése

Trusted Customer

7 years ago

Mit mondott Trusted Customer ExoticDirect kereskedőről:

Send a reminder to people to let them know that their policy is almost up, rather than having zero contact for months and then an email to inform them they'd renewed.

Alec

ExoticDirect

7 years ago

Hi Paul,

Thank you for taking the time to leave us this feedback. I did try and call you today to discuss your comments but had to leave you an answerphone message.

It's clear from your feedback that you are not happy about the amount of notice we gave you about the then upcoming renewal of your policy. We are sorry that you feel this way, but we would like an opportunity to talk to you over the phone in order clarify how much notice was given and also to hear from you about what improvements we could make in the future.

Our phone number is 0345 982 5505 and the contact centre is open Monday to Friday, between 09:00 and 17:15. We look forward to hearing from you.

Kind regards

The Exotic Direct Pet Insurance Team

Trusted Customer

7 years ago

Mit mondott Trusted Customer ExoticDirect kereskedőről:

Easy renewal as it was all automatic. And no rise in premiums which was great. Had issues with viewing the documents but exotic direct kindly sent me them instead which was really helpful.

Louise

ExoticDirect

7 years ago

Dear Emma

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear you are happy with your renewal and premium and that we were able to assist you with receiving your documents.

Kind Regards

The Exotic Direct Team

Megbízható vevő

7 years ago

A must have insurance.

I've had insurance for my birds for many a year and always been really good with claims. No problems with claims for any of them. The only negative I can give is for the last 6 months or so the...

Olvasson erről többet

Hayley

ExoticDirect

7 years ago

Hi there,

Thank you so much for taking the time to leave your 5 star review and also the feedback on our claims process and settlement procedure.

We understand over the last few months our claims processing times have not been slower than usual and we're working hard to reduce our handling times.

We have taken your comments on board regarding the cheque payments.

Unfortunately we can't process direct payments just yet but feedback like yours supports us making this change in the future.

Thanks again for your feedback, we hope you have a lovely day!

The Golden Valley Claims Team.

Trusted Customer

7 years ago

Mit mondott Trusted Customer ExoticDirect kereskedőről:

Confused

I haven't received any renewal information and therefore haven't renewed anything

Alec

ExoticDirect

7 years ago

Hi Craig,

Thank you for taking the time to leave us this feedback, we're sorry if receiving a Feefo invite before you received the policy renewal information about your policy has caused confusion - but we would like an opportunity to correct this.

We did try and contact you by phone today to discuss this, but weren't able to reach you. We've also sent you an email.

When you next get a few minutes, please do give us a call on 0345 982 5505 and we'll be able to confirm your contact information is all correct and then resend the information to you.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

Chelmsford

7 years ago

Mit mondott Trusted Customer ExoticDirect kereskedőről:

A good vet insurance with no hassles

No hassle. Price good.

Louise

ExoticDirect

7 years ago

Dear Carole

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear you have found our cover hassle free and are happy with your premium.

Kind Regards

The Exotic Direct Team

Trusted Customer

7 years ago

Mit mondott Trusted Customer ExoticDirect kereskedőről:

Easy to renew

Louise

ExoticDirect

7 years ago

Dear Chris

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear you have found our renewal process easy and straightforward.

Kind Regards

Brooks Braithwaite

Trusted Customer

7 years ago

Mit mondott Trusted Customer ExoticDirect kereskedőről:

excellent

Alec

ExoticDirect

7 years ago

Hi Vanessa,

Thank you for rating us 5 stars and for your excellent comment.

If you ever have any questions about your policy or need our help in any other way, please do give us a call and we'll do our very best to assist you.

Best regards,

The Exotic Direct Pet Insurance Team

Megbízható vevő

7 years ago

Feltöltött média

Összes média megtekintése – (3)

Friendly and efficient. African grey 'Podgie' and umbrella cockatoo 'Posie' send their greetings!

Alec

ExoticDirect

7 years ago

Thank you for giving us this positive review. We're really pleased to read that you found our team to be both friendly and efficient.

Thank you for including these photos of Podgie & Posie - they look incredible! Please say a big hello back from all of us here on the team.

If you ever have any questions about your policy, please do get in touch and we'll be happy to help.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

7 years ago

Mit mondott Trusted Customer ExoticDirect kereskedőről:

Great service, friendly helpful staff.

When i had had to call or make a claim it has been done so quickly and efficiently and costumer service has always been polite , friendly and helpful.

Hayley

ExoticDirect

7 years ago

Hi Amanda,

Thank you so much for your positive review.

Its lovely to hear that whenever you have had to contact us we have been efficient, friendly and helpful.

We hope you have a lovely day,

The Exotic Direct Claims Team.

Megbízható vevő

7 years ago

Hi I’ve been with exotic for a few years now. And they are very professionally

Alec

ExoticDirect

7 years ago

Thank you for taking the time to leave us this positive review.

We're very pleased to hear that you've found us to be a professional company and that you've chosen to stay with us for another year. Thank you for your custom.

If you ever have any questions about your policy, or if we can be of assistance in any other way please do let us know.

Best regards,

The Exotic Direct Pet Insurance Team