Hogyan gyűjtjük a Feefo véleményeket?

A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.

Ki írhat Feefo véleményt?

Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.

Hogyan ellenőrizzük a véleményeket?

A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.

Hogyan kezeljük a hamis véleményeket?

A Feefo megakadályozza, hogy a személyek hamis véleményeket írjanak, mivel csak ellenőrzött vásárlókat kérünk fel rá, hogy visszajelzést adjanak.

ExoticDirect értékelések

Mind a(z) 1,994 vélemény megjelenítése

Megbízható vevő

Feefo által hitelesített

6 years ago

Very effective customer service. Showed compassion and understanding with claim. Highly recommend

Hayley

ExoticDirect

6 years ago

Hi there, Thank you so much for your positive review. We have passed your kind words on to the claims team. We hope you have a lovely day, The Exotic Direct Team.

Trusted Customer

Feefo által hitelesített

6 years ago

Mit mondott Trusted Customer ExoticDirect kereskedőről:

Was very fast and efficient when dealing with my claim and kept me informed, however my claim unfortunately wasn’t covered.

Hayley

ExoticDirect

6 years ago

Hi Sasha, Thank you so much for your positive review. We are sorry to hear that your claim was not covered but it is great to hear that we were efficient and kept you informed along the way. We hope we can be of assistance if you ever need us in future. Kind Regards, The Exotic Direct Claims Team.

Megbízható vevő

Feefo által hitelesített

6 years ago

Very easy to set up and has given me confidence in the event of a rainy day

Max my African grey is happy and healthy, but you never know what the future holds.

Sarah

ExoticDirect

6 years ago

Hi there, Thank you very much for your review, We are happy to hear that you found our cover easy to set up. If you and Max ever need us in the future please do not hesitate to contact us! Kind Regards, The Exotic Direct Team

Trusted Customer

Feefo által hitelesített

6 years ago

Mit mondott Trusted Customer ExoticDirect kereskedőről:

Excellent Customer Service

I was contacted when you said you would - I didn't have to chase anything up. The process for buying the insurance was so easy and the lady I spoke to was genuinely interested in Inka. It really...

Olvasson erről többet

Sarah

ExoticDirect

6 years ago

Hi Helen, Thank you so much for taking the time to leave your review, We really do appreciate your comments, and are very happy to hear that you and Inka are well protected now! Kind Regards, The Exotic Direct Team

Megbízható vevő

Feefo által hitelesített

6 years ago

Easy to speak to someone with enquires, and keep you updated on your claims

Nathan

ExoticDirect

6 years ago

Hello, Thank you for rating us 5 stars! Happy to hear we have answered your enquiries and kept you up to date with your claims progress. If you need anything further please do contact us. Kind regards - The Exotic Direct Team.

Trusted Customer

Feefo által hitelesített

6 years ago

Mit mondott Trusted Customer ExoticDirect kereskedőről:

The most helpful and personal insurance I have ever had and that says a lot as I have had animal companions for over 40 years. Thank you Exotic Direct for not only always being fair and have helped...

Olvasson erről többet

Hayley

ExoticDirect

6 years ago

Hi Constance, Thank you so much for your 5 star review and for your kind words regarding us here at Exotic Direct. We understand how difficult it can be to lose a beloved pet so it is our aim to make the process as easy as possible for our customers. If there is ever anything else we can assist with please don't hesitate to contact us. Have a great day, The Exotic Direct Team.

Trusted Customer

6 years ago

Thank you so much Hayley it is all true and I have recommended Exotic Direct to all my family and friends. Wishing you all a lovely day and keep up the amazing work you do keeping our furry friends well looked after and enjoying their precious lives ☺🐾🐀🐇🐢🐠🐊

Trusted Customer

Feefo által hitelesített

6 years ago

Mit mondott Trusted Customer ExoticDirect kereskedőről:

The gentleman I spoke to on the phone was very helpful . And could not do enough to help. Great costume service 👍🏼

Louise

ExoticDirect

6 years ago

Hi Kirsty,Thank you for leaving us your review and for rating us with five stars!We are so pleased to hear from you regarding our helpful customer service! Thank you! If you require any further assistance with your policy, please do not hesitate to contact us. Kind RegardsThe Exotic Direct Team

Trusted Customer

Feefo által hitelesített

Cardiff

6 years ago

Mit mondott Trusted Customer ExoticDirect kereskedőről:

Fantastic

Very thorough but user friendly service. Quick and easy claim and very kind and compassionate regarding the death of our pet.

Hayley

ExoticDirect

6 years ago

Hi Alice, Thank you so much for taking the time to leave your positive review of us here at Exotic Direct. We understand that losing a pet can be a very upsetting time so we want to make the claiming process as easy as possible for our customer. Kind Regards, The Exotic Direct Team.

Trusted Customer

Feefo által hitelesített

Bridgwater

6 years ago

Mit mondott Trusted Customer ExoticDirect kereskedőről:

No fuss

They made an address change so easy, no fuss, no bother and Nicola was lovely, I would recommend them to anyone

Louise

ExoticDirect

6 years ago

Hi Toni, Thank you for leaving us your review and for rating us with five stars! We are so pleased to hear that we were able to assist you with your policy changes quickly & efficiently. We are also delighted to hear you would recommend us, thank you! Kind Regards The Exotic Direct Team

Trusted Customer

Feefo által hitelesített

6 years ago

Mit mondott Trusted Customer ExoticDirect kereskedőről:

Done without any problems

Done with no hassle

Nathan

ExoticDirect

6 years ago

Hello Mr Booker, Thank you for the 5 Star Review, Pleased to hear that we are hassle free! Kind Regards - The Exotic Direct Team

Nem kaptál meghívót, hogy véleményt írj?

Feefo Trusted Service Awards

Független díjainkkal a legjobb márkákat ismerjük el az ügyfélszolgálat terén. Az ügyfeleik által adott értékelések határozzák meg a győzteseket.

Mit jelent a Trusted Service Awards

Miért bízz a Feefo véleményekben?

Ismerd meg jobban a Feefo platformot

ExoticDirect vélemények

Hogyan gyűjtjük a Feefo véleményeket?

Ki írhat Feefo véleményt?

Hogyan ellenőrizzük a véleményeket?

Hogyan kezeljük a hamis véleményeket?