ExoticDirect vélemények

Hi Vicky, Thank you for taking the time to review us and for rating us with five stars! We are delighted to hear your great comments regarding our quick & easy processes, thank you! Kind Regards The Exotic Direct Team

Hi there, Thank you for taking the time to review us! It is great to hear your comments regarding our easy to use website! Kind Regards The Exotic Direct Team

Hi Gemma, Thank you for taking the time to review us and for rating us with five stars! It is great to hear your comments regarding our quick and easy application process! Thank you also for recommending us! :) Kind Regards The Exotic Direct Team

Hi Louise, Thank you for giving us this positive review. It's really good to know that you found our pet insurance product easy to understand and also that we have been able to provide you with a great service. If you ever have any questions about your policy, or if we can be of any further help or assistance, please do let us know. Best regards, The Exotic Direct Pet Insurance Team

Hello Nikita, Thank you for giving us this positive review. It's great to know that you found it easy and straightforward to get the pet insurance cover you wanted for your new tortoise. If we can be of any further help or assistance in the future, please do let us know. Best regards, The Exotic Direct Pet Insurance Team

Hi Susan, Thank you so much for taking the time to leave your positive review and for your kind words about our service. We are sorry to hear about your African Grey, at Exotic Direct we understand how devastating accidents with pets can be so it is our aim to make the process as easy as possible for our customers. Please do not hesitate to contact us if we can assist with anything in the future. Kind Regards, The Exotic Direct Claims Team.

Hi Pauline, Thank you for giving us this positive review and also for taking the time to add your comments. It's great to know that your latest renewal was uncomplicated and to hear that the premium has gone down. If you ever have any questions about your policy, or if there's anything else we can help you with, please do not hesitate to get in touch. Best regards, The Exotic Direct Pet Insurance Team

Hi There, Thank you for taking the time to review us and for rating us with five stars!We are pleased to hear that you found our website easy to navigate with regards to quoting and purchasing a policy. The reason we have a three pet limit is due to the maximum vet fee cover we offer. If you had more than three pets on the policy and they happened to all need treatment in one go or throughout the year, the limit could easily be reached if there were multiple pets. There is no limit to how many policies you can have however and we do offer a multi policy discount so please do contact our sales team if you would like further information. Kind RegardsThe Exotic Direct Team

Hi Sandra, Thank you for taking the time to review us and for rating us with five stars! Unfortunately we do not offer Insurance cover for Cats & Dogs, only the more exotic animals but we will of course take your comments on board with regards to a mixed policy for them as we are always looking to improve our products. Thank you again. Kind Regards The Exotic Direct Team

Hi Andy, Thank you very much for your feedback. We have attempted to telephone you this morning to discuss your feedback and how we may improve our services but unfortunately the line disconnected. We are a small team with many many customers so as I am sure you will appreciate, contacting all customers at their renewal would be a extremely time consuming job. We have also found in the past that our customers appreciate a quick email reminder as this is easier and quicker to deal with and look at in their own time. We are of course always looking to improve our services however and welcome feedback such as yours so we will of course take your comments onboard for the future. If you would like to discuss this further, or contact us regarding your renewal please do give us a call on 0345 982 5505. We are available Monday - Friday 9.00am - 5.15pm. Kind Regards The Exotic Direct Team