Hello Joe,
I’m so sorry to hear about your unfortunate experience. That was truly not our attention. We really appreciate your feedback and hope you give us a chance to make it right! I’m going to chase the tracking number up personally for you now.
We are quite a small team here and we aim to always reply to all our emails in a reasonable time scale, as you can understand some periods of time can get busier than others and we have to deal with a lot of emails on a daily basis, we always aim to try and get an email answered within a couple of hours so can only apologise for this being missed.
Under our return policy the cable must be received back first before we can send out another cable, so there must have been some miscommunication on our side.If you would like my personal email so if you have any further questions you can contact me directly and make sure anything you need gets resolved.
rob@voltmonkey.co.uk
I can only apologise again and hopefully you don’t judge the entire company by this one experience, we strive to give the best customer service possible and hopefully if there is anything we can do to help remedy your experience please let me know.
Kind regards,
Robert.
