Hogyan gyűjtjük a Feefo véleményeket?

A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.

Ki írhat Feefo véleményt?

Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.

Hogyan ellenőrizzük a véleményeket?

A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.

Hogyan kezeljük a hamis véleményeket?

A Feefo megakadályozza, hogy a személyek hamis véleményeket írjanak, mivel csak ellenőrzött vásárlókat kérünk fel rá, hogy visszajelzést adjanak.

Echelon Fitness UK vélemények | {{merchantUrl}} ügyfélszolgálati vélemények | Feefo

Mind a(z) 116 vélemény megjelenítése

Martyn Cole

3 years ago

Mit mondott Martyn Cole Echelon Fitness UK kereskedőről:

Staff excellent but need a human interface

The agent themselves was brilliant helped me with my account and took on the problem of the member zone log in with the aim to get back to me. The agent deserves five stars but I have marked the...

Olvasson erről többet

Megbízható vevő

3 years ago

Great

Quick and efficient, great experience.

Customer Service

Echelon Fitness UK

3 years ago

Hi there, Thank you so much for providing us with your feedback! Kind regards Echelon Fit UK

Megbízható vevő

3 years ago

Awful customer service

Delivery dates stated at time of purchase were over incorrect. I was due to wait more than double the amount of time stated. Customer service is terrible when contacting for an update. It was very...

Olvasson erről többet

Customer Service

Echelon Fitness UK

3 years ago

Hi there, Thank you for taking the time to provide us with your feedback, and we are really sorry to hear that you were disappointed with the service you had received. We can see that you placed an order for an EX3 on the 17th January, with an expected delivery date within 10 - 14 working days. Whilst the banner at the top of the website advises that our delivery lead-time is 3 - 5 working days, the product page for the EX3 clearly stated that it is was on back order with a delivery lead-time of 10 - 14 working days. The messaging had been in place since the 13th January. We are sorry if the messaging was not clear enough, and we have provided feedback to the team who looks after this. Kind regards, Echelon Fit UK.

Kerrie Westlake

3 years ago

Mit mondott Kerrie Westlake Echelon Fitness UK kereskedőről:

Long wait time for bike

Ordered my bike 2 weeks ago and still waiting. No further updates as yet. Classes seem good but can’t use my bike yet

Customer Service

Echelon Fitness UK

3 years ago

Hi Kerrie, Thank you for taking the time to provide us with your feedback. We are sorry that your order took longer to deliver than expected however we can see that the delivery has now taken place and we do hope that you are enjoying your purchase! Kind regards, Echelon Fit UK

Daniella Mccready

3 years ago

Mit mondott Daniella Mccready Echelon Fitness UK kereskedőről:

Order still not arrived

Still not received my order which was placed two weeks ago and not been given any idea of when it will arrive. Had to contact customer services on many occasions yet still no date confirmed for...

Olvasson erről többet

Customer Service

Echelon Fitness UK

3 years ago

Hi Daniella, Thank you for taking the time to provide us with your feedback. Having had the opportunity to review your contacts with our Customer Service team, we can see that they had responded to all of your emails however, there was some confusion as to which email address you had contacted them from. We are sorry that your order took longer to deliver than our advertised lead time. Due to the popularity of this product, the EX3 had gone onto back order. We can see that the EX3 was delivered on the 10th February and we hope that you are enjoying your purchase! Please do let us know if we can be of any further assistance. Kind regards Echelon Fit UK

Megbízható vevő

3 years ago

Delivered quickly

Very quick delivery, all round great service!

Megbízható vevő

3 years ago

Great service

Delivered quickly and kept informed throughout delivery process.

Customer Service

Echelon Fitness UK

3 years ago

Hey there, Thank you for taking the time to provide us with your feedback. We look forward to seeing you on the leaderboard soon! Kind regards, Echelon Fit UK

Megbízható vevő

3 years ago

The service would be improved by delivering the item.

Customer Service

Echelon Fitness UK

3 years ago

Hi there, We are so sorry that your order was delayed. Having checked your order, I can see that it was placed on 16 December to an offshore location. which can take up to 14 working days. However, due to the Festive breaks, this caused a delay to your order being delivered. In addition, due to unforeseen circumstances with our offshore delivery provider, a further delay was caused. We are so pleased to hear that you received your order yesterday and have already assembled it. We look forward to seeing you on the leaderboard soon! Kind regards, Echelon Fit UK

Megbízható vevő

3 years ago

Kerry at Echelon picked up my concerns and has done a brilliant job of getting everything sorted out. From the moment she got involved the service was exemplary - thank you.

Customer Service

Echelon Fitness UK

3 years ago

Hi there, We are so pleased to hear that Kerry has been able to resolve your concerns. We will be sure to pass the feedback on to her. Kind regards, Echelon Fit UK

Megbízható vevő

3 years ago

I haven’treceived delivery if the bike yet

I have not yet received the bike

Customer Service

Echelon Fitness UK

3 years ago

Hi there, We are sorry to hear this. Having reviewed your order, I can see that it was placed on 28 December and whilst our delivery lead-time is 3 - 5 working days, due to the Bank Holidays over the Festive periods, this did mean that deliveries would take a little longer. Our delivery provider have advised that they completed your delivery at 7:23am this morning. It would be great to know how you find the EX5s once you have been able to assemble it. Kind regards, Echelon Fit UK

Kevin McCulloch

3 years ago