Hogyan gyűjtjük a Feefo véleményeket?

A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.

Ki írhat Feefo véleményt?

Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.

Hogyan ellenőrizzük a véleményeket?

A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.

Hogyan kezeljük a hamis véleményeket?

A Feefo megakadályozza, hogy a személyek hamis véleményeket írjanak, mivel csak ellenőrzött vásárlókat kérünk fel rá, hogy visszajelzést adjanak.

The Cumberland vélemények | https://www.feefo.com/reviews/cumberland-building-society ügyfélszolgálati vélemények | Feefo

Mind a(z) 12,459 vélemény megjelenítése

Customer

7 years ago

Vásárlás dátuma: 07/04/2017

Mit mondott Customer The Cumberland kereskedőről:

Excellent, friendly, local service.

Bob

The Cumberland

7 years ago

Hello Mrs Tanham

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Megbízható vevő

7 years ago

Vásárlás dátuma: 22/04/2017

100% efficient in the Lancaster branch

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I've passed on your kind comments to our team at Lancaster branch.

Kind regards

Bob Matthews

Customer Experience Manager

Megbízható vevő

7 years ago

Vásárlás dátuma: 20/03/2017

I have had no problems and they have done everything that was advertised

Bob

The Cumberland

7 years ago

Kind regards

Bob Matthews

Customer Experience Manager

Customer

7 years ago

Vásárlás dátuma: 28/04/2017

Mit mondott Customer The Cumberland kereskedőről:

Professional and personalised

Friendly and personalised service. Very usable app.

Bob

The Cumberland

7 years ago

Hello Dr Robinson

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant teams.

Kind regards

Bob Matthews

Customer Experience Manager

Customer

Haltwhistle

7 years ago

Vásárlás dátuma: 06/02/2017

Mit mondott Customer The Cumberland kereskedőről:

Always helpful

Yes I would everyone is so helpful

Bob

The Cumberland

7 years ago

Hello Mrs Ridley

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. Its especially pleasing to hear how helpful you find our staff. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Customer

Wigton

7 years ago

Vásárlás dátuma: 25/01/2017

Mit mondott Customer The Cumberland kereskedőről:

Staffing

The friendly relaxed informative and helpful staff

Bob

The Cumberland

7 years ago

Hello Mrs Bowe

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account...in particular that you find our staff so helpful. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Customer

27 Townfoot Park, CA8 1RZ

7 years ago

Vásárlás dátuma: 03/02/2017

Mit mondott Customer The Cumberland kereskedőről:

Very pleasant friendly staff. It is good to see a friendly face behind the counter a person who may well be on duty the next time you are in the branch

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Megbízható vevő

7 years ago

Vásárlás dátuma: 06/03/2017

Mobile app

Good service. HOWEVER the mobile app only transfers money at certain times and within banking hours UNLIKE all other banking apps. I rely on this service to support a family member with learning...

Összes olvasása

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback and ways in which we can tailor the service that we provide.

Specifically with respect to your comments about when you are able to transfer money using our mobile banking app, whilst this does allow you to transfer money to other Cumberland accounts at anytime and to accounts elsewhere using the Paym service at anytime, I have passed on your comments about the current restrictions to the management team responsible for this service.

Kind regards

Bob Matthews

Customer Experience Manager

Customer

7 years ago

Vásárlás dátuma: 08/01/2018

Mit mondott Customer The Cumberland kereskedőről:

Information given and presented by the advisor was excellent

Bob

The Cumberland

7 years ago

Hello Mr Fryer

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

In response to your question about there being local people people on our Board of Directors, I can confirm this is definitely the case. You can find further information about our Board members at https://www.cumberland.co.uk/about/people.

Kind regards

Bob Matthews

Customer Experience Manager

Megbízható vevő

7 years ago

Vásárlás dátuma: 03/03/2017

First class local service!

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Nem kaptál meghívót, hogy véleményt írj?

Róla: The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

Összes olvasása

(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom