Rebecca, we understand your frustration with your order not been delivered. Our aim is to work with the best possible delivery providers, and we certainly do not grant authority to leave (ATL) of any of our parcels. In ongoing correspondence with you via email, we have explained that this investigation with the delivery provider is of top priority.
We sent you further communication to update you about the refund of your order.
Once again please accept our sincere apologies that your parcel was not successfully delivered. We are continuing to investigate this as we strive to provide our customers with the best online shopping experience.
