Service is not very good at all. Chasing them for a bit now because they sent me wrong goods. On numerous occasions they have said they’d call me regarding this matter but not once have they rang...
Excellent products, customer service and fast delivery.
Muhammed
Cooksmill
6 years ago
It's great to hear you are pleased with the customer service, delivery and products from Cooksmill. Thank you for your order.
Vásárlás dátuma: 02/07/2020
0
Megosztás
Megbízható vevő
Feefo által hitelesített
6 years ago
Delivering my order would be a good way of improving the service
Oredered on 30th June still waiting 08 July
Muhammed
Cooksmill
6 years ago
We are sorry that you are not happy with the service from Cooksmill. Your order has I appreciate taken 6 working days to get to you, which is longer than we would like. However we have emailed you during this time to keep you up to date of progress on the order. Unfortunately we are seeing delays from some manufacturer's and suppliers due to social distancing measures in place in factories, warehouses and distribution centers. We would like to apologise for the delay and hope to impress you with your next order.
I purchased the item and excitedly awaited its arrival. Then I noticed they’d refunded my bank. No communication whatsoever, so I can only assume they’ve cancelled my order. Very strange experience...
Olvasson erről többet
Muhammed
Cooksmill
6 years ago
I am very sorry you were not happy with the service from Cooksmill. The item you ordered had a 5-7 day lead time. On putting the order in with the manufacturer they informed us they were out of stock and couldn't fulfill the order. We had emailed you to apologise and say that your money would be refunded but maybe the email has gone into your email junk file. We would like to apologise for the disappointment caused however we do refund customers money as soon as possible if an order can't be fulfilled.
I rang before my order was dispatched to change an item and add a couple more. The two extra items were added ok but the item I wanted to change wasn’t after being told twice over the phone that it...
Olvasson erről többet
Muhammed
Cooksmill
6 years ago
Thank you Phil for your review. We have tried to contact you on numerous occasions by both phone and email to clear up the confusion with your order. We haven't been able to reach you. Please contact us either by phone 0161 886 4989 or by email info@cooksmill.co.uk. Thank you.
Vélemények a termékekről
Muhammed
Cooksmill
6 years ago
Thank you for your review of the stainless steel and copper serving dish.
Thank you for your excellent review and continued custom. We look forward to your next order.
Vélemények a termékekről
Muhammed
Cooksmill
6 years ago
Thank you for your review of the black bib apron.
Vásárlás dátuma: 01/07/2020
0
Megosztás
AC
Andrew Carmichael
Feefo által hitelesített
6 years ago
Mit mondott Andrew Carmichael Cooksmill kereskedőről:
Excellent service, Prompt delivery, product was good
Muhammed
Cooksmill
6 years ago
Thank you Andrew for your review. We are very happy to hear you liked the service, delivery and products from Cooksmill. Thank you for your order.
Vásárlás dátuma: 30/06/2020
0
Megosztás
Megbízható vevő
Feefo által hitelesített
6 years ago
The products I ordered were as described and sturdy plastic, easily reusable. They were quick to contact me over a difficulty with my deliver, which came exactly they said it would.
Muhammed
Cooksmill
6 years ago
It's great to hear you were happy with your order and with the service you received from Cooksmill. Thank you for your order.
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.