Very late arriving, but was explained at each stage. Unfortunately I out on some work because of it.
BF
Brian Forbes
5 years ago
Cooksmill
Cooksmill
5 years ago
Thank you Brain for your review. We are sorry that your items came later than you were expecting them too but we appreciate your comments about the customer service. Thank you for your order.
Damaged packaging when arrived, with products exposed to the elements. When contacted customer services, they only cared about any damage inside to the products as the packaging must have been...
Olvasson erről többet
Cooksmill
Cooksmill
5 years ago
I am sorry you don't feel the service from Cooksmill lived up to your expectations. However, as you can see in the photo you posted that the products are wrapped inside the box. You asked for a full refund because the outer packaging was damaged by the courier. We offered you a refund on any damaged items, but as you said yourself nothing was damaged. We emailed you to resolve this problem but you didn't want to engage with us. Should you wish to talk with us please reply to our emails on info@cooksmill.co.uk.
The service was prompt and communication was excellent, I received both telephone and email updates about my order. The staff were very friendly and efficient.
Cooksmill
Cooksmill
5 years ago
It's great to hear you liked the customer service here at Cooksmill. We do try and keep our customers informed in these difficult times. Thank you for your order and review.
Vélemények a termékekről
Cooksmill
Cooksmill
5 years ago
Thank you for your review of the glass tankard.
Vásárlás dátuma: 15/12/2020
0
Megosztás
LL
Lidia Laszczych
Feefo által hitelesített
5 years ago
Mit mondott Lidia Laszczych Cooksmill kereskedőről:
I would definitely buy from Cooks Mill again. I ordered, received an email, was informed when it would be delivered, it was delivered on time. Everything was perfect. Excellent service all round.
Cooksmill
Cooksmill
5 years ago
Thank you for your great review. We do our best in our customer service department to ensure customers are kept informed every step of the way. Thank you for your order.
Vélemények a termékekről
Cooksmill
Cooksmill
5 years ago
Thank you for your review of the Oxo 1 litre container.
Very good experience. Since I bought something as a present I would have liked to be able to add a note. I also noticed that the final recipient information had the right address but still my name...
Olvasson erről többet
Cooksmill
Cooksmill
5 years ago
Thank you Anna for your review. We don't currently have the option to add a note but we will certainly look at that in the future. We apologise the wrong name was on the parcel, this will be discussed with the dispatch team. Thank you for your order and we hope your friend liked her gift.
Vélemények a termékekről
Cooksmill
Cooksmill
5 years ago
Thank you for your review of the stainless steel cooling rack.
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.