On receiving these trousers I found that the outer layer is of a different material than the previous ones bough a few years ago.
I contacted Chums via their official contact form a few weeks ago but...
Olvasson erről többet
Karen
Chums
5 days ago
Thanks for your feedback. I'm sorry to hear you're unahppy with our communication. I can see from your email address we have contacted you on a number of occasions in the last week regarding this enquiry. The last correspondence to you was 11/5/26. If you need any further help please contact us.
Vélemények a termékekről
Karen
Chums
5 days ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I will address your comments with our quality assurance and buying teams. You can of course return any unwanted, unworn items for exchange or refund.
Vásárlás dátuma: 19/04/2026
0
Megosztás
Megbízható vevő
Feefo által hitelesített
6 days ago
It was impossible to contact Chums through email.
Karen
Chums
5 days ago
Thanks for your email. I'm sorry to hear you have not been able to contact us. We have noted the email address below just in case the wrong one has been used. Please contct us on enquiries@chums.co.uk If you need any further help please contact us.
Vélemények a termékekről
Karen
Chums
5 days ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Vélemények a termékekről
Sohith
Chums
4 days ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Vásárlás dátuma: 19/04/2026
0
Megosztás
MP
Mr John Purling
Feefo által hitelesített
GBR
6 days ago
Mit mondott Mr John Purling Chums kereskedőről:
The parcel arrived quickly and right first time. Good suppliers of branded items.
Not so reliable with own brand items Their shoe sizing is very random
Sohith
Chums
4 days ago
We sincerely appreciate your business and your valuable feedback.
Vélemények a termékekről
Sohith
Chums
4 days ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Vásárlás dátuma: 14/04/2026
0
Megosztás
Megbízható vevő
Feefo által hitelesített
6 days ago
Terrible
Karen
Chums
4 days ago
Thanks for your feedback. I'm sorry to hear of the issues encountered with this order. I can see you have spoken with a number of colleagues with regards to the source code, and why this hadn't worked at the time of ordering. If you can provide the source code that you used and we can investigate this further. In the meantime, we have issued a refund for 5.95 back to your card, please allow 3/5 days for this to show in your account. If you need any further help please contact us.
Vélemények a termékekről
Karen
Chums
4 days ago
Thanks for your feedback. I'm sorry to hear of the issues encountered with this order. I can see you have spoken with a number of colleagues with regards to the source code, and why this hadn't worked at the time of ordering. If you can provide the source code that you used and we can investigate this further. In the meantime, we have issued a refund for 5.95 back to your card, please allow 3/5 days for this to show in your account. If you need any further help please contact us.
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Vélemények a termékekről
Sohith
Chums
4 days ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Vásárlás dátuma: 18/04/2026
0
Megosztás
Megbízható vevő
Feefo által hitelesített
6 days ago
Was delivered on time.
Karen
Chums
4 days ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Vélemények a termékekről
Karen
Chums
4 days ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I will address your comments with our quality assurance and buying teams. I can see that both the return and refund have been dealt with for you, and we do hope you continue to shop with us in the future.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.