The initial sales and delivery where handled promptly and professionally. However afte enquiring about returning the goods as I had order the wrong thing, we was informed there would be a 25%...
Olvasson erről többet
Steve
Caterkwik
8 years ago
MerchantMany thanks for your review. We're sorry you ordered the wrong item and do our very best to provide clear and accurate product listings to make this a very rare occurrence. Wherever possible we work to negotiate any restocking charges with our suppliers but as you will find across the industry 25% is a standard levy to cover the cost of repackaging, re testing and re selling as a graded item. I can assure you that the actual exceeds the charge.
Vélemények a termékekről
Steve
Caterkwik
8 years ago
Many thanks for your review. We're sorry you ordered the wrong item and do our very best to provide clear and accurate product listings to make this a very rare occurrence. Wherever possible we work to negotiate any restocking charges with our suppliers but as you will find across the industry 25% is a standard levy to cover the cost of repackaging, re testing and re selling as a graded item. I can assure you that the actual exceeds the charge.
Vásárlás dátuma: 01/11/2017
0
Megosztás
TC
Trusted Customer
8 years ago
Mit mondott Trusted Customer Caterkwik kereskedőről:
Some of the ordernwas sent to the wrong address, the rest hasn’t been received even though the order was placed with a forward delivery date.
Difficult to contact and talk to someone who can help
Steve
Caterkwik
8 years ago
Sincere apologises for the problems with the alternative delivery address. I have investigated how this was able to occur. I understand that Melody in our sales team has spoken to you and resolved the issue. Thank you for your patience and understanding.
They responded quickly and provided a very good delivery service. My only criticism would be the peculiarity that they would only accept a bank transfer, not a credit card payment, as delivery was to...
From order to delivery 18 days and that’s if it arrives when I’m being told it should be with me!! Having to chase up the delivery even when sending me an email saying it would be with me one week...
Olvasson erről többet
Steve
Caterkwik
8 years ago
We apologise for the extended lead time. Occasionally events beyond our control cause delays to our planned delivery schedule. We understand the frustration this causes and are very sorry for the original miscommunication.
Vásárlás dátuma: 06/11/2017
0
Megosztás
TC
Trusted Customer
8 years ago
Mit mondott Trusted Customer Caterkwik kereskedőről:
Very prompt delivery great machine dues what I need
Vélemények a termékekről
Vásárlás dátuma: 06/11/2017
0
Megosztás
TC
Trusted Customer
8 years ago
Mit mondott Trusted Customer Caterkwik kereskedőről:
Very straight forward - staff were very helpful , even helped telling me when delivery time was due.
A excellent service from the company
Vélemények a termékekről
Vásárlás dátuma: 06/11/2017
0
Megosztás
TC
Trusted Customer
8 years ago
Mit mondott Trusted Customer Caterkwik kereskedőről:
Caterkwiks service is fine. Unfortunately their good service is let down by the efficiency of the delivery company. This is an important part of this kind of purchase.
Vélemények a termékekről
Vásárlás dátuma: 31/10/2017
0
Megosztás
Megbízható vevő
8 years ago
Very fast service.
Vásárlás dátuma: 30/10/2017
0
Megosztás
TC
Trusted Customer
8 years ago
Mit mondott Trusted Customer Caterkwik kereskedőről:
Great service and speedy delivery!
Vélemények a termékekről
Vásárlás dátuma: 03/11/2017
0
Megosztás
TC
Trusted Customer
8 years ago
Mit mondott Trusted Customer Caterkwik kereskedőről:
Cater-kwik prices are second to none and the sales staff very helpful and informative, any items I have ordered have been delivered on time and in excellent condition. I would recommend this company...
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.
Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.