British Design Shop vélemények

Hi Colin, thanks for the lovely review. From design to manufacturing and delivery/installation all of the team are giving their very best to make a quality product and to give great customer service alongside. We really appreciate you taking the time to share your experience. I will enjoy passing on your kind words to all of our team at British Design Shop. Thanks for your business, take care Nick

Hi, thanks for the lovely 5 star reviews for both the product and our service. We also appreciate you taking the time to give us some detailed feedback on the areas of service we can potentially improve. On the two area mentioned: 1) Emailed Invoices: These are sent out automatically by the website when an online order is placed. Sometimes these can get blocked by the recipients email account. Technically there is not much we can do here other than send out a manual email copy of the invoice in the fairly rare instance this happens when requested. 2) Delivery timings & progress notice: Since Brexit and Covid there have been some material shortages faced by the industry. In response to this we have allowed 2-3 weeks of buffer in our published lead times. We feel it is better to under promise and over deliver on timings as a general approach. We also give 3 weeks storage free of charge if you need to delay delivery (which can be extended at reasonable notice). We should probably do more to communicate this at the point of order so it's not so much of a surprise when the product is offered for delivery earlier than expected. Thanks for you business, it is appreciated.