Hi John,
Thanks for your review,
I'm glad that you had an easy transaction with us, as we do like to keep it fairly simple to ensure no issues arise.
I am, however upset that you weren't happy with our delivery timeframe.
I can see that your order was delivered to you on the 4th working day, with the 1-day processing as advised on our shipping policy, below.
https://www.backtotheoffice.co.uk/pages/shipping-policy
You ordered on Monday and delivered on Friday morning on our 3-5 working day service. (This timeframe is given to you before you place your order, and on your order confirmation)
We do have an express service if you would have liked this quicker, which would have got this to you by Wednesday.
Could I ask why you thought it was slow? - We do try and clear this up before purchase with our 3-5 working day delivery timeframe given to you at the checkout stage to set expectations.
Thanks again for taking the time to leave your review, and we hope you enjoy your purchase.
Regards,
Jamie
Back to the Office
