Hogyan gyűjtjük a Feefo véleményeket?

A visszajelzéseket a velünk együttműködő vállalkozások nevében, függetlenül gyűjtjük. Platformunk csak ellenőrzött vásárlókhoz jut el, így biztos lehetsz benne, hogy valódi vásárlók véleményét olvasod.

Ki írhat Feefo véleményt?

Csak a vásárlást igazoló bizonylattal rendelkező ügyfelek írhatnak Feefo véleményt. Ezt úgy biztosítjuk, hogy a tranzakciót követően azonnal felvesszük a kapcsolatot a vásárlókkal.

Hogyan ellenőrizzük a véleményeket?

A véleményeket az eladáshoz vagy a tranzakcióhoz társítva ellenőrizzük, hogy valódi vásárlóktól származnak-e. A személyeket csak akkor kérjük fel vélemény írására, ha már vásároltak az adott vállalkozástól.

Hogyan kezeljük a hamis véleményeket?

A Feefo megakadályozza, hogy a személyek hamis véleményeket írjanak, mivel csak ellenőrzött vásárlókat kérünk fel rá, hogy visszajelzést adjanak.

AXA Insurance - Ireland vélemények | https://www.feefo.com/reviews/axa-ireland ügyfélszolgálati vélemények | Feefo

Mind a(z) 147,455 vélemény megjelenítése

Megbízható vevő

Feefo által hitelesített

9 years ago

Fatalne doświadczenie

Najgorsza obsługa i brak rozumienia klienta.

Paul Monks

AXA Insurance - Ireland

9 years ago

Dear customer,

Thank you for your feedback. Unfortunately our Polish operator was unable to reach you by phone.

We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.

Kind Regards

Paul

Trusted Customer

Feefo által hitelesített

Nenagh & Limerick

9 years ago

Mit mondott Trusted Customer AXA Insurance - Ireland kereskedőről:

Very helpful staff. Face to face interaction is better than any call centre

Very pleasant and helpful staff when I visited the Limerick office. Would have given 5 stars if I didn't have to go back a few hours later to the office when i saw there were 2 small errors on the...

Olvasson erről többet

Paul Monks

AXA Insurance - Ireland

9 years ago

Hi Christine,

Thank you for your feedback. I will pass it along to the team in Limerick. I am sorry that you had to return to the branch to correct an error.

Kind Regards

Paul

Megbízható vevő

Feefo által hitelesített

9 years ago

excellent service

I thought michael the gentleman who dealt with me was extremely nice and obliging, he rang me back exactly when he said he would which is rare enough these days. He made sure i fully understood what...

Olvasson erről többet

Trusted Customer

Feefo által hitelesített

9 years ago

Mit mondott Trusted Customer AXA Insurance - Ireland kereskedőről:

Excellent service by AXA Ireland

excellent service assistants immediate help with my queries

Paul Monks

AXA Insurance - Ireland

9 years ago

Hi Brighid,

Thank you for your feedback I will make sure to pass it along to our team.

Kind Regards

Paul

Megbízható vevő

Feefo által hitelesített

9 years ago

fast efficient service

Excellent phone personnell

Trusted Customer

Feefo által hitelesített

Limerick

9 years ago

Mit mondott Trusted Customer AXA Insurance - Ireland kereskedőről:

Excellant

Really friendly and helpful great value

Megbízható vevő

Feefo által hitelesített

9 years ago

It was after the 3rd call before I knew I was speaking to various offices

When I went to confirm that I was buying the policy I was quoted a vastly different price and it was not until I got back to the original operative that I was able to complete the purchase. I also...

Olvasson erről többet

Paul Monks

AXA Insurance - Ireland

9 years ago

Thank you for your feedback,

We value all feedback received as it helps us improve our service. The phone system operates across our branch network and where your chosen branch line is engaged, the call moves to another branch in the network to make sure your query is answered as soon as possible. There are policy documents available on line on our website www.axa.ie under the policy documents section at the bottom of the home page.

Regards

Paul

Trusted Customer

Feefo által hitelesített

Clara.

9 years ago

Mit mondott Trusted Customer AXA Insurance - Ireland kereskedőről:

suitable price and efficient service for me.

very efficient service and price. also very helpful and knowledgeable. a very pleasant experience indeed.

Trusted Customer

Feefo által hitelesített

Limerick

9 years ago

Mit mondott Trusted Customer AXA Insurance - Ireland kereskedőről:

Poor feedback on query

I had a query re:reduction of quote due to a lesser quote from a rival insurer.I sent said quote via email to see if you could match it but I didn't even get as much as an acknowledgement of it. I...

Olvasson erről többet

Paul Monks

AXA Insurance - Ireland

9 years ago

Hi Enda,

I am sorry I missed you on the phone. We appreciate the time you have taken to leave your feedback.　Across the Irish Insurance Industry, premiums have risen due to a number of factors. A sustained increase in the number of personal injury claims, higher court awards, and the collapse of Setanta Insurance, have all contributed to this. At AXA we are dedicated to keeping our expenses down, using cost effective vehicle repairers and fighting fraud. However, personal injury claims are very high, and despite our on-going efforts to minimise cost, all premiums have gone up this year.　

We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us. I am sorry that we did not respond to your query in a suitable time.　

Kind Regards

Paul

Trusted Customer

Feefo által hitelesített

9 years ago

Mit mondott Trusted Customer AXA Insurance - Ireland kereskedőről:

NO COMPLAINTS WHATSOEVER

EVERY STAFF MEMBER I MET OR SPOKE TO ON THE PHONE WAS VERY EFFICIENT AND COURTEOUS

Michaela Deeny

AXA Insurance - Ireland

9 years ago

Good Afternoon John,

Thank you very much for your lovely feedback. We will make it is passed on to the staff members involved.

Thank you for insuring with Axa Insurance,

Kind Regards

Michaela

Nem kaptál meghívót, hogy véleményt írj?

Feefo Trusted Service Awards

Független díjainkkal a legjobb márkákat ismerjük el az ügyfélszolgálat terén. Az ügyfeleik által adott értékelések határozzák meg a győzteseket.

Mit jelent a Trusted Service Awards

Miért bízz a Feefo véleményekben?

Ismerd meg jobban a Feefo platformot