Avventure bellissime srl vélemények

Dear Client, I read with great attention your email. I'm the general manager of the company and, as we care about our clients and our main goal is to deliver quality experiences, I understand this tour did not meet your appreciation. I need to find out what happened for receiving such a bad comment, but, as you have booked directly via our web site and the tour tool place on the 27th December , I wonder why you did not contact us after the tour or a few days later to express your disappointement. In this moment I can only say, in regards to the boat, that only water taxis can be used to navigate the Grand canal and smaller canals of Venice. In regards to all other points arised, I will need to get back to you once I talk with my operation team. I would have though certainly preferred a different approach, that is confrontating immediately and be certain that if, for any reason, the service was not up to Avventure Bellissime standard, we would have given you a fair compensation. This said, I will get back to you after I’ve listened to all involved with the tour. Yours sincerely, Monica

Dear Clent, Please excuse the delay but I've been unwell this past week. I've managed to talk with Tommaso and who was in charge of the emergency line that day. But first let me explain about the boat - I did not mean that privately owned boats, up to a certain lenght though, can not navigate the Grand Canal ( although it is needed a special permission given to residents only ); what I meant is that all tour companies use the type of boats that are used also as water taxis - the same type of boats you would find also when cruising privately at lake Como and Lake Garda as well. This said , as i’ve managed to talk with Tommaso, I must report what I've been told by Tommaso as well; He works regularly for us. All our guides, if they sense something went wrong during the tour, must report to us what happened and why. He indeed advised me that the boat was delayed as the one assigned had an engine problem and the company had to send another one, but that, as he was at the meeting point on time with your name on his Ipad ( the person with the emergency line reported that he did not receive any call from you or the guide either ) and that after a few minutes, due to the crowds around, you’ve managed to meet each other and that he used up the waiting time to show you around St Mark’s square landmarks, he did not felt it necessary to contact our office to advise about the delay, which did not impact on the duration of the Grand Canal ( 1 hr boat tour + 20 minutes extra before the tour with Tommaso). As for the commentary, he admitted he also talked about the school system, mentioning the Ca' Foscari university that can be seen on the Grand Canal and that overall he felt like the tour went well, also because he received a generous tip. Anyhow I understand that for various reasons you were not happy with the tour and therefore I’ll approve for a partial refund, of which our accounting will take care during the week.