The wrong item was sent instead of the second vest. After contacting them and sending a picture of the incorrect item, WoolOvers sent a prepaid mailing label and sent the correct item right away. It...
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WoolOvers CS
WoolOvers
1 year ago
Good afternoon Janet,
Thank you for your positive feedback, we appreciate the time taken to leave a review.
Kind regards,
Clare
Recenzije proizvoda
WoolOvers CS
WoolOvers
1 year ago
Good afternoon Janet,
Thank you for your positive feedback, we appreciate the time taken to leave a review.
Kind regards,
Clare
Datum kupovine: 03/12/2024
0
Podjeli
RO
Robin
Provjerio Feefo
Schwenksville
1 year ago
WoolOvers CS
WoolOvers
1 year ago
Good evening Robin,
Thank you for your positive feedback, we appreciate the time taken to leave a review.
Kind regards,
Clare
Recenzije proizvoda
WoolOvers CS
WoolOvers
1 year ago
Good evening Robin,
Thank you for your positive feedback, we appreciate the time taken to leave a review.
Kind regards,
Clare
Datum kupovine: 05/12/2024
0
Podjeli
JO
Jo
Provjerio Feefo
1 year ago
WoolOvers CS
WoolOvers
1 year ago
Good evening Jo,
Thank you for your positive feedback, we appreciate the time taken to leave a review.
Kind regards,
Clare
Recenzije proizvoda
WoolOvers CS
WoolOvers
1 year ago
Good evening Jo,
Thank you for your positive feedback, we appreciate the time taken to leave a review.
Kind regards,
Clare
There was a delay in the delivery of my purchase, and I had to chase down what the problem was by calling customer service. Although, according to them, the problem was not with WoolOvers but with...
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WoolOvers CS
WoolOvers
1 year ago
Good evening Patricia,
Thank you for sharing your experience. We apologise for the delay and the need for you to contact us. We agree that we should have been more proactive in communicating potential delays. Due to the high volume of shipments, it's difficult to individually track every package once it's with the postal service, but we're working on improving how we communicate general delays that we become aware of.
Kind regards,
Clare
Recenzije proizvoda
WoolOvers CS
WoolOvers
1 year ago
Good evening Patricia,
Thank you for your positive feedback, we appreciate the time taken to leave a review.
Kind regards,
Clare
WoolOvers CS
WoolOvers
1 year ago
Good evening Patricia,
Thank you for your positive feedback, we appreciate the time taken to leave a review.
Kind regards,
Clare
Datum kupovine: 05/12/2024
0
Podjeli
PA
Paul
Provjerio Feefo
1 year ago
WoolOvers CS
WoolOvers
1 year ago
Good evening Paul,
Thank you for your positive feedback, we appreciate the time taken to leave a review.
Kind regards,
Clare
Recenzije proizvoda
WoolOvers CS
WoolOvers
1 year ago
Good evening Paul,
Thank you for your positive feedback, we appreciate the time taken to leave a review.
Kind regards,
Clare
Datum kupovine: 05/12/2024
0
Podjeli
GA
Gail
Provjerio Feefo
Boston, MA
1 year ago
WoolOvers CS
WoolOvers
1 year ago
Dear Gail
We are incredibly grateful that you took the time to leave us a review. We are so pleased that you like our products and look forward to assisting you on any future orders.
Kind regards
Jackie
Customer Services
I had either not realized or forgotten that the products are shipped from England so when I emailed to ask why I hadn't get received my purchase, I was pleased with how quickly someone informatively...
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WoolOvers CS
WoolOvers
1 year ago
We are so grateful for your review. Thanks for sharing your thoughts with us and we look forward to assisting you in the future.
Kind regards
Jackie
Customer Services
Recenzije proizvoda
Datum kupovine: 03/12/2024
0
Podjeli
Potrošač od povjerenja
Provjerio Feefo
1 year ago
Normally I would have given it a 5 but my recent experience has reduced it. First there was no information on the website that a product cannot be exchanged if purchased in the US. Second I was...
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WoolOvers CS
WoolOvers
1 year ago
We are so grateful for your review.
I do apologise for the confusion with the order numbers. One is the online number and the other is our in house number.
Thanks for sharing your thoughts with us and we look forward to assisting you in the future.
Kind regards
Jackie
Customer Services
Datum kupovine: 12/11/2024
0
Podjeli
Potrošač od povjerenja
Provjerio Feefo
1 year ago
WoolOvers CS
WoolOvers
1 year ago
We are so grateful for your review. Thanks for sharing your thoughts with us and we look forward to assisting you in the future.
Kind regards
Jackie
Customer Services
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.