In my order i specifically stated it was being delivered to a business address open Monday to Friday. So it was really frustrating to see that delivery was attempted on Saturday! the parcel has yet...
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Dan Farrell-Wright
Wickhams
3 years ago
Hi Ian, I am sorry that the delivery instructions were ignored. Once we hand over to the courier we trust them to deliver as promised and to follow the instructions. The service we use with Parcelforce is a working day service (not weekends) so I can only assume that they delivered on a weekend due to the backlog caused by the industrial action. I have checked the tracking and I can see that the package has now been successfully delivered.
ID
Ian Dyson
3 years ago
Parcel has now ben delivered and the recipients are very pleased with the content. I appreciate ou taking the trouble to reply to my concern. thank you
Datum kupovine: 12/12/2022
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Gillian Potter
Provjerio Feefo
3 years ago
Što Gillian Potter misli o društvu Wickhams:
Not been delivered yet. So not your fault. Hope to receive it before Christmas
Dan Farrell-Wright
Wickhams
3 years ago
Hi Gillian, when you placed your order you requested delivery on the week before Christmas. The wine was dispatched on 19/12 and is out for delivery with Parcelforce today (21/12). Please let me know if you think there is anything else we could have done to improve the service provided.
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Gillian Potter
3 years ago
Arrived today, thank you. I initially had an email to say it was to be delivered on the 20th hence my concern. A subsequent email changed that with an update to the 21st.
Still have not received order after 14 days. Will not be using this service again. You sold something you didn’t have in stock, and then promised to send it via Mail when they are striking. ...
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Dan Farrell-Wright
Wickhams
3 years ago
Hi Barry, I am so sorry that it has taken so long to receive your wine. The extra pressure caused by the Royal Mail strikes has made an already very busy period even more difficult. Our service is usually much more efficient, I have arranged for a full refund of your order as a goodwill gesture and to apologise for the poor service on this occassion.
Datum kupovine: 07/12/2022
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Provjerio Feefo
3 years ago
Convenient way of sending wine to relatives a long way away.
Good communication, although slight anxiety that it appeared to be carriage by ParcelForce, during a time when there were postal strikes...
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Dan Farrell-Wright
Wickhams
3 years ago
We use Parcelforce because they provide a "Challenge 25" ID check when they deliver - they are the only courier that offer this service - and the strikes have caused some additional pressure at an already busy time of year. I am pleased that the recipient received their wine safely and I hope they enjoy it.
Wickhams are an independant wine & spirit merchant, discovering wines and spirits from great vineyards all around the world. Our list evolves over time with somethings for all tastes and budgets.
Whether you're looking for a great value, everyday bottle of white wine to drink on the sofa mid-week, or a bottle of red wine to make an occasion extra special, you'll find something to suit.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Wickhams are an independant wine & spirit merchant, discovering wines and spirits from great vineyards all around the world. Our list evolves over time with somethings for all tastes and budgets.
Whether you're looking for a great value, everyday bottle of white wine to drink on the sofa mid-week, or a bottle of red wine to make an occasion extra special, you'll find something to suit.