How you do customer service in a crisis is very telling. I needed to re-schedule a booking because of the latest Coronavirus measures and this was done with no admin fee quickly and efficiently. I...
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Jerry
Wheelwrights Cottages
6 years ago
Thanks for the lovely feedback David, a pleasure as always, and we look forward to welcoming you back when this is all over. Best wishes Helen
Excellent service! Unfortunately our original booking through Wheelwrights had to be cancelled, this was not the fault of Wheelwrights but as the property owner pulled out due to (understandable)...
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Jerry
Wheelwrights Cottages
6 years ago
Thank you for the lovely feedback! Hope to see you again in the future. Best wishes from us all at Wheelwrights
Larch cottage was a lovely place to stay for a few nights. Good amenities and everything, lovely garden and location. However, it's time for an upgrade to the mattresses. No one in our party slept...
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Jerry
Wheelwrights Cottages
6 years ago
Thank you for your feedback Janice, it is a lovely property. Sorry that you found the mattresses uncomfortable - these are all brand new but may not suit everyone. At the moment we are having to limit the amount of toilet rolls that we leave at our properties due to scarcity caused by panic buying, but I'm pleased you enjoyed your stay, and we look forward to welcoming you again soon.
Datum kupovine: 06/03/2020
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TC
Trusted Customer
Provjerio Feefo
Warwick
6 years ago
Što Trusted Customer misli o društvu Wheelwrights Cottages:
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
