Universal Fans Recenzije

Hi there, We understand your frustration and tried to offer you different options tailored to your situation in a very responsive and professional way, that’s something that our customer service team does very well and it’s reflected in thousands of good reviews across different platforms. As we’ve explained in previous communications, your request fell under our change of mind policy, since we delivered the correct product that you purchased, and it works properly. Unfortunately, as we explained, we have to take a strict approach regarding open boxes as many times in the past customers stated they opened the box and only looked at the product without touching anything else; but the reality is that there were parts missing, the protective wrapping removed/opened, parts packed back incorrectly and there was damage to the box or parts etc. We are committed to sending all our customers brand new products that have not been tampered with in any way, and we trust this is important to you as a buyer. Due to this we are very upfront and transparent regarding our returns policy, its clearly outlined in detail on our website including all the conditions, and we also include information on the order confirmation email in bold to highlight the requirement that the boxes must not be opened - so ALL customers have the opportunity to see this before receiving their goods, even if they don’t check our returns section of the website before purchasing. Regards, The team at Universal Fans