I received great phone advice from Yash and my order arrived quickly with no problems. I will certainly be ordering again from you.
Thank You, Jenny Allom.
I purchased a exhaust fan, which had to be ordered in, it took one week, all good.
I pick it up and the electrician opened the box and said this will not fit so l returned it and was told no refunds...
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Vanessa
Universal Fans
4 years ago
Hi there,
We are sorry to hear that you are unhappy with our decision, and we do understand that these situations can be frustrating.
As we’ve explained in previous communication, your request fell under our change of mind policy, since we delivered the correct product that you purchased.
Please notice that our change of mind returns policy goes beyond what’s required of us within Australian Consumer law, which does not include us bearing the responsibility to collect goods under change of mind. However, we do understand that mistakes can be made and tried to assist by offering you a return and credit.
Regards,
The team at Universal Fans
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.