Universal Fans Recenzije

Hi, we’re sorry for your experience and we were also very disappointed when your order was rejected by customs. Although we do fill overseas orders, we mainly serve the Australian market and it’s not possible for us to monitor the customs requirements for all overseas destinations. This is why it’s necessary for us to have a strict no returns policy on overseas orders. As you mention, Eunice put in a great deal of effort to try and resolve this case, and made her own enquiries to follow up the documents you needed from the manufacturer. Unfortunately, in the end she had no luck. We are currently reviewing our policy regarding the way we process overseas orders, in order to prevent similar disappointment for future customers as we move forward. This will include actively encouraging customers to research the customs requirements for their destination country. Your case was probably one of the most complicated we’ve had to deal with, and unfortunately we couldn’t offer you a refund. We would like to offer our sincere apologies for the disappointment you felt when you received our final email. Everyone at Universal Fans, including management, was hoping for a better resolution, but this was a very complex problem.