tinhat™ Insurance Recenzije

Hi Liam,

Thanks for taking the time to provide your feedback. It's great to hear that you find our mobile insurance policies great value!

Best wishes,

Joe

Hi Robert,

Thanks for providing your feedback, though I'm sorry to hear that you were dissatisfied with our service.

We send an email confirmation to all of our customers just a few seconds after they place their order. In the vast majority of cases these arrive without issue, though occasionally they can get caught in spam filters and sometimes customer's mistype their email address.

If you still don't have your email confirmation please let me know via sales@tinhat.co.uk so that I can re-send it to you.

Best wishes,

Joe

Hi Lydia,

Thanks for taking the time to provide your feedback, and for choosing to insure your phone with Tinhat.

Best wishes,

Joe

Hi Natasha,

Thanks for choosing to insure with us, and for providing your feedback! It's great to hear that you're pleased with your cover, and that you found our prices to be competitive.

Best wishes,

Joe

Hi Joshua,

I'm really glad to hear that you're pleased with our replacement service. We do work hard to ensure that our customers get the best service possible, and so it's great to read reviews like yours. Thanks for taking the time to feedback.

Best wishes,

Joe

Hi Ryan,

It's great to hear that you found our policies to be competitive, and we really appreciate you choosing to insure your phone with Tinhat. Thanks for taking the time to provide feedback.

Best wishes,

Joe

Hi Alan,

Thanks for choosing to insure with Tinhat, and for providing your feedback. It's great to hear that you're happy with our service.

Best wishes,

Joe

Hi,

Thank you for for taking the time to leave your feedback, though I'm saddened to hear that you've had a bad experience with us.

We aim to provide our customers with the best service possible, and endeavor to process all claims within 48 hours. It's very unusual that a claim would take longer than this.

Having discussed your case with our policy administrator, it seems that they were waiting for you to contact them regarding your claim - and having received no response after 14 days they had to withdraw it. Unfortunately they also haven't received a cancellation request from you yet, which explains why your refund hasn't been processed. I've just emailed you directly to try and establish what went wrong, and I hope that we can backdate your cancellation and process a refund.

Best wishes,

Joe

Hi Jeanette,

Thank you for taking the time to provide some feedback on our service.

I'm really glad to hear that we helped you to find the right insurance for your phone.

Best wishes,

Joe

Hi Lois,

Thanks for choosing Tinhat, and for taking the time to leave your feedback. We do work hard to ensure that our website is easy to use and that our prices are competitive, so it's great to hear that we're succeeding in this!

Best wishes,

Joe