Kako se recenzije na stranici Feefo prikupljaju?

Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.

Tko može ostaviti recenziju na stranici Feefo?

Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.

Kako provjeravamo recenzije?

Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.

Kako se odnosimo prema lažnim recenzijama?

Feefo onemogućava ostavljanje lažnih recenzija poticanjem samo provjerenih kupaca k davanju povratnih informacija.

Recenzije za tinhat™ Insurance

Prikaz 587 recenzije/a

Potrošač od povjerenja

8 years ago

Really easy to set up the insurance for the phone

Customer service team

tinhat™ Insurance

8 years ago

Thank you taking time to review us.

Regards,

Tinhat

Trusted Customer

8 years ago

Što Trusted Customer misli o društvu tinhat™ Insurance:

Make sure you can prove ownership before you take out this mobile phone ins

Disappointed that the service I received was not as straight forward and painless as setting and making payments

Customer service team

tinhat™ Insurance

8 years ago

Dear Clive, we appreciate your feedback.

Providing proof of ownership is one of the main cover eligibility questions when taking out the policy and is a requirement when making a claim as stated in the "Key Facts" and "policy Terms and Conditions"

Regarding the online purchase of the our policies:

When proceeding to the purchase stage of the policy there is a tick box for the purchaser to complete which relates to the eligibility questions and terms and conditions. The purchase can only be completed when the purchaser has agreed to it.

In order to provide a good service while adhering to our processes we do require the relevant information and documentation to be supplied by the customer when making a claim,

Please find our apologies for delay in the claim process and inconvenience caused regarding the outstanding documentation.

We trust this information will help other customers interested in taking insurance with us.

Kind regards, Tinhat

Trusted Customer

8 years ago

Što Trusted Customer misli o društvu tinhat™ Insurance:

Poor service, bad communication, my phone was not fixed properly

Customer service team

tinhat™ Insurance

8 years ago

Good afternoon Please find our apologies for any inconvenience caused. I have passed this on to the relevant team and they will be in contact with you shortly.

Kind regards,

Tinhat

Potrošač od povjerenja

8 years ago

Good price

Best price out there to insure a Samsung s9

Customer service team

tinhat™ Insurance

8 years ago

Thank you for your feedback we appreciate it.

Regards,

Tinhat

Trusted Customer

8 years ago

Što Trusted Customer misli o društvu tinhat™ Insurance:

********.

Be fair.

Customer service team

tinhat™ Insurance

8 years ago

Dear Ali, it would be appreciated if you could elaborate on this matter. It seems you've only recently taken your policy with us, and we have no information regarding dissatisfaction of any kind. We take pride in providing our customers with friendly, fair and professional customer service. You're feedback will be appreciated.

Kind regards,

Tinhat

Trusted Customer

8 years ago

Što Trusted Customer misli o društvu tinhat™ Insurance:

Watch out for the expensive excess "OUCH"

I was not made aware there was an expensive excess on the policy when I purchased it until I came to make a claim, and as I am presently unemployed I cannot afford the excess.

Customer service team

tinhat™ Insurance

8 years ago

Dear Antony, we appreciate your feedback. We apologise for any inconvenience caused. We understand that you may be experiencing some financial difficulties, however the excess details are provided on the quotes page of our website, they are also stipulated in the key facts and terms and conditions of your policy. Prior to completing the final step of the policy purchase the purchaser has the option to agree to the following statement: " I have read and accepted the Terms and Conditions of the Policy, the Summary of Cover and privacy policy. As you have a agreed to this, we trust that you have read the information which was provided.

Kind regards,

Tinhat

Trusted Customer

8 years ago

Što Trusted Customer misli o društvu tinhat™ Insurance:

Full cover mobile insurance at a great price

Great cost effective mobile insurance that gives you full cover, by far the best.

Customer service team

tinhat™ Insurance

8 years ago

Thank you for the positive feedback Angela!

Regards,

Tinhat

Trusted Customer

8 years ago

Što Trusted Customer misli o društvu tinhat™ Insurance:

Exceptional value

Mobile phone insurance at an excellent price. Very easy to use website. Not had to make a claim so unable to comment on that aspect. So far, so good

Customer service team

tinhat™ Insurance

8 years ago

Thank you for your feedback Barbara we truly appreciate it.

Regards,

Tinhat

Potrošač od povjerenja

8 years ago

Excellent speedy service

Received my phone back all fixed within two days of sending it. Fantastic service

Customer service team

tinhat™ Insurance

8 years ago

Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Regards,

Tinhat

Potrošač od povjerenja

8 years ago

Insurance.

The price is good. How good (or not) can only be judged when a claim is made. Looking at it optimistically.

Customer service team

tinhat™ Insurance

8 years ago

Thank you Steve for taking time to review us.

Regards,

Tinhat

Niste primili poruku s pozivom za ostavljanje recenzije?

Feefo Trusted Service Awards

Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.

Što su nagrade Trusted Service Awards?

Zašto vjerovati recenzijama na stranici Feefo?

Saznajte više o tvrtki Feefo

tinhat™ Insurance Recenzije

Kako se recenzije na stranici Feefo prikupljaju?

Tko može ostaviti recenziju na stranici Feefo?

Kako provjeravamo recenzije?

Kako se odnosimo prema lažnim recenzijama?